Christina Hearn

• Supervised daily processes to ensure strict compliance with established safety and quality benchmarks.
• Guided team members in mastering best practices and operational procedures to improve overall team performance.
• Analyzed existing workflows and introduced improvements to elevate efficiency and enhance productivity.
• Analyzed operational processes through regular audits to identify and implement enhancements.
• Assessed performance metrics to guide strategic initiatives aimed at optimizing service delivery.

• Facilitated collaboration among cross-functional teams to enhance communication and address operational challenges.
• Directed daily operations to facilitate seamless task completion and maintain high productivity standards.
• Cultivated a positive work environment to enhance employee retention and address concerns proactively.
• Developed and executed quality control protocols aimed at improving customer satisfaction and service reliability.
• Managed logistics operations to facilitate seamless movement of goods between various departments and locations.
• Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
• Reduced waste and optimized resource allocation with revamped inventory control system.
• Achieved significant cost savings with thorough vendor contract negotiations.
• Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
• Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
• Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Addressed customer inquiries and complaints promptly, maintaining high satisfaction levels within the store.
• Led team meetings to communicate goals, share updates, and foster a collaborative work environment.
• Developed and maintained strong vendor relationships, negotiating favorable terms and pricing.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with the budget.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

• Honoree of Grocer of the year
• Level 1 and 2 Management Program

Elevated management training program

was chosen from over 100 candidate's to go to at 16 week program,