- Interior Design
- Photography
- I have a passion for photography and editing photos
- Music
Christina Heasley
Cleveland,OH
Summary
Dynamic Front End Supervisor at Whole Foods Market with proven expertise in customer service and cash handling. Enhanced customer satisfaction through effective complaint resolution and staff supervision, leading to improved team productivity. Skilled in workflow management, I consistently ensured compliance with company policies while fostering a positive shopping experience.
Overview
19
19
years of professional experience
Work History
Front End Supervisor
Whole Foods Market
10.2023 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Supervisor
Goodwill Industries
06.2019 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- I worked along side employees to help them to meet the goals of their departments.
- I was responsible for finding vintage and expensive donated items for the E-com department to sell online
Factory Worker
Temp Agency
10.2015 - 06.2019
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Performed quality checks on finished products to identify and address discrepancies.
- Inspected materials before assembly to verify compliance of quality control standards.
- Enhanced product quality through meticulous inspection and identification of defects for corrective action.
Packer
Grainger Industrial Supply
11.2005 - 12.2014
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
Education
GED -
Springfield High School
Springfield, OH06-1988
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Time management
- Cash counting
- Staff supervision
- Cash handling
- Team supervision
- Cash handling accuracy
- Employee motivation
- Relationship building and management
Interests
Timeline
Front End Supervisor
Whole Foods Market
10.2023 - Current
Supervisor
Goodwill Industries
06.2019 - 10.2023
Factory Worker
Temp Agency
10.2015 - 06.2019
Packer
Grainger Industrial Supply
11.2005 - 12.2014
GED -
Springfield High School
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