Summary
Overview
Work History
Education
Skills
Timeline
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Christina Hekele

Olathe,KS

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

16
16
years of professional experience

Work History

Account Manager

APM Help
03.2022 - Current
  • Serve as main face of APM Help to bookkeeping clients and primary point of contact
  • Manage team of bookkeepers and guide them in resolving client tasks efficiently and help with their training
  • Manage client expectations and set up new clients for success
  • Advise clients on best processes to keep their books clean, use Buildium to its full potential, and to increase their efficiency to help their business grow
  • Use your experience in property management and your Buildium expertise to make clients as efficient, clean, and happy as possible
  • Work with rest of company to better serve our bookkeeping clients through other value added features

Property Manager

Kelly Enterprise, Inc, Hunters
07.2019 - 06.2020
  • Ridge Apartments
  • Managed all aspects of assigned property, including large capital improvement projects
  • Responsible for hiring contractors for all outsourced property upkeep and apartment make-ready procedures
  • Implemented shared spreadsheets and virtual training techniques as a communication tool during remote work assignments due to social distancing.

Assistant Business Manager

Fogelman Management Group, Pointe Royal Townhomes
07.2010 - 07.2019
  • Developed, implemented and monitored programs to maximize customer satisfaction, as well as managed on-site leasing consultants and customer service representatives
  • Designed business plans for assigned property that fit resident and prospect needs
  • Inspected, maintained inventory and arranged maintenance to meet city standards
  • Hired a successful office team amid a pandemic, as well as leading our company's renewal rate to 100% resident retention
  • Responsible for all account receivables and bookkeeping for the property
  • Interviewed, hired and trained new office hires
  • Provided detailed monthly reports and updates to senior management
  • Addressed any negative customer feedback for the property, immediately
  • Provided a high level of product and leadership support to representatives, prospects, and residents.

Leasing Consultant

Fogelman Management Group, Pointe Royal Townhomes
07.2007 - 07.2010
  • Responded to all website and phone traffic each day, averaging a 70% conversion into prospective residents
  • Maintained up-to-date knowledge of community and state laws and policies regarding our property updates and Gracehill training
  • Maintained a high level of resident retention
  • Organized weekly leasing reports for the sales department to track product success
  • Created new processes and systems for increasing customer service satisfaction.

Education

Associate Of Business Administration -

Johnson County Community College

Skills

  • Knowledgeable in multiple forms of Yardi and Entrata Software, Yieldstar, Bluemoon, Outlook,
  • Saferent and other rental screening and CRM services
  • Experience in Multi-family property management for over 13 years
  • Skilled at multi-tasking while maintaining organization
  • Knowledgeable in bookkeeping, sales, management and marketing
  • Up to date on all Fair Housing mandates
  • National Apartment Association Member
  • Highly competent in analyzing and forecasting financials
  • Payroll
  • Office Management
  • Administrative Experience
  • Management
  • Accounts Payable
  • Accounts Receivable
  • Property Leasing
  • Event Planning
  • Financial Report Writing
  • Accounting
  • Human Resources
  • Account Management
  • Research
  • Market Analysis
  • Time management
  • Microsoft Excel
  • Bookkeeping
  • QuickBooks
  • Conflict Management
  • Account Reconciliation
  • Pricing
  • Budgeting
  • Negotiation
  • SharePoint
  • Pivot tables
  • Journal Entries
  • General Ledger Accounting
  • Financial Analysis
  • SAP
  • Bank Reconciliation
  • Accounts Payable and Accounts Receivable
  • New Account Creation
  • Business Development
  • Product and Service Sales
  • Staff Management
  • Issue Resolution
  • Account Verification
  • Sales Solutions
  • Regional Accounts
  • Time Management
  • Payment Collecting
  • Revenue Retention
  • Order Management
  • Business Negotiation
  • Strategic Planning
  • Cost Reviewing
  • Strong Lead Development Skills
  • Expense Control
  • Client Rapport-Building
  • Persuasive Communication Expertise
  • Researching Sales Leads
  • Sales Reporting
  • Goals and Performance
  • Customer Rapport
  • Vendor Management
  • Report Development and Presentation
  • Product Development
  • Excellent Communication Skills
  • Employee Mentoring
  • Administrative Oversight
  • Sales Forecasting
  • Account Servicing Skills
  • Acquiring New Customers
  • Persuasive Negotiations
  • Acquisition and Retention Strategies
  • Staff Development
  • Statement Billings
  • Prioritizing Workflows
  • Managing Multiple Tasks
  • Reporting
  • Revenue Growth
  • Strategic Account Planning
  • Internal Auditing
  • CRM Software
  • Database Management
  • Overcoming Objections
  • Business Needs Assessment

Timeline

Account Manager

APM Help
03.2022 - Current

Property Manager

Kelly Enterprise, Inc, Hunters
07.2019 - 06.2020

Assistant Business Manager

Fogelman Management Group, Pointe Royal Townhomes
07.2010 - 07.2019

Leasing Consultant

Fogelman Management Group, Pointe Royal Townhomes
07.2007 - 07.2010

Associate Of Business Administration -

Johnson County Community College

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Christina Hekele