Christina R. Heller
Fremont
Summary
Dedicated cannabis industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Owner/Photographer
Christina Heller Photography
12.2015 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Digitally edited photos to enhance appearance.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Planned and prepared for on-location and studio shoots.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Assistant General Manager
Green Thumb Industries LLC
02.2023 - 12.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance. Oversaw all onboarding.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Stayed current with business KPI's and sales goals. Provided team engagement to help meet store goals.
- Provided constructive and positive feedback as well as "in the moment" feedback to provide tools for employee growth and overall a positive store atmosphere.
- Handled deliveries by following state compliance and regulation guidelines. Using Dutchie backend and Metrc to complete deliveries.
- Handled all store supplies ordering monthly.
- Maintaining and tracking all inventory and store cash by doing daily inventory and cash change fund counts.
- Excels in using CTV footage and store reports to investigate, find, and correct all inventory or cash drawer discrepancies.
- General knowledge with Excel, Microsoft Teams, Sharepoint and Zipline.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Resolved problems promptly to elevate customer approval.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Shift Supervisor
Green Thumb Industries
04.2021 - 02.2023
- Contributes to team effort by accomplishing related results as needed
- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information
- Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes
- Understands and is comfortable with Dutchie POS, Backoffice, and Metrc
- Maintains staff by recruiting, selecting, orienting, and training employees
Harvest/Trim/Packaging
Standard Wellness
01.2020 - 10.2020
- Properly and efficiently cut and transport plants to the appropriate locations
- Maintaining product quality at all times
- Running/cleaning the greenbroz machine
- Meeting and sustaining state and federal regulations
- Reading and understanding compliance and metric tags
- General lab and cultivation knowledge
- Use of analytical and floor scales
Education
Diploma - College credit courses
Oak Harbor High School
Oak Harbor, OH05.2013
Skills
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Project management
- Team Player Attitude
- Growth Mindset
- Adaptability
- Key holder experience
Awards
- First chair trumpet player
- Serve safe certified
- University of Toledo Honors Choir
- Squad leader in marching band
- National Honor Society
- Promotional Manager
Timeline
Assistant General Manager
Green Thumb Industries LLC
02.2023 - 12.2024
Shift Supervisor
Green Thumb Industries
04.2021 - 02.2023
Harvest/Trim/Packaging
Standard Wellness
01.2020 - 10.2020
Owner/Photographer
Christina Heller Photography
12.2015 - Current
Diploma - College credit courses
Oak Harbor High School
Similar Profiles
Christina ThomasChristina Thomas
Owner at Christina Carroll PhotographyOwner at Christina Carroll Photography
Gisselle BejaranoGisselle Bejarano
Hellers Chiropractor at Jennifer HellerHellers Chiropractor at Jennifer Heller
Alisha BurnsAlisha Burns
Realtor at Heller The Home SellerRealtor at Heller The Home Seller