Christina Helm
San Antonio,Texas
Summary
Innovative Relationship Manager focused on developing strategic business opportunities & improvements through the delivery of exemplary service. Respected professional with exceptional knowledge regarding risk management, program oversight, & project management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Strategic Supplier Relationship Manager
USAA
09.2022 - Current
- Interprets performance trends, identifies root causes and provides recommendations of enhancing impacts of business initiatives involving third party supplier services.
- Reduced procurement costs through effective negotiation and cost analysis techniques.
- Supported the development of new products and programs by working closely with suppliers on material availability, pricing, delivery schedules, and reporting.
- Developed key collaborative relationships with cross-functional teams to align procurement strategies with organizational goals surrounding process management & modernization.
- Demonstrated ability to provide communications, presentations, & influence decisions at the executive leadership level.
- Partners with team to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts in an agile environment.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Quality Assurance Specialist I – P&C
United Services Automobile Association
09.2018 - 09.2022
- Submitted quality audits for all lines of P&C to assist in meeting multiple LOB and COSAs to be used as controls for management and/or enterprise partners to ensure accuracy, compliance, and consistent execution of internal processes/state regulations to mitigate risk and protect the USAA brand.
- Worked to create a manual workload process used to maintain production during shortages of access to work during implementation of distribution.
- Responsible for productivity reports/quantifiable data to identify problems arising from system issues and provide resolutions to leadership.
- Worked as liaison for 3p escalations through review and submission of evaluations to vendor relationship managers to forward to various 3p site leadership POCs to ensure technical and compliance processes are upheld as agreed upon contractually.
- Created/co-created various QA brand development ideas and social connections; QA New Normal INK page to connect evaluators socially during the Covid-19 pandemic, various team building initiatives later facilitated across various QA teams
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products & program updates.
- Performed risk assessments on potential new projects, helping management make informed decisions about resource allocation and project priorities.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
BIS Senior Insurance Specialist – Contact Center
United Services Automobile Association
05.2015 - 09.2018
- Facilitated insurance applications for all Personal lines of Property & Casualty insurance policies to include Auto, Property, Personal Article, and Umbrella Insurance for all 50 states
- Fulfilled support role for various COE’s to include Deployment, International, NMS, & MRT
- Worked as POC for Product Knowledge Collaboration Effort with sister USAA Phoenix team as well as team on site
- Created several tools shared within teams to increase product offers and facilitate member financial security
- 12 months tenure as Senior MSR working to support various training and coaching efforts by providing floor support, coaching, and classroom facilitation
- Experienced with brief manager coverage assistance to include member call backs for escalated requests to include billing inquiries
- Worked to improve team technical accuracy within several teams by implementing workplace tool designed to minimize AAS Guideline errors
- Consistently met and exceeded annual performance goals among peer group. Compliance & Technical Proficiency (Compliance 100%/Technical 98.36%)
- Perpetually maintained excellent member engagement with 100% MSAT score surveys
Loan Servicing Specialist 4/ Home Preservation Specialist 1
Wells Fargo Home Mortgage
04.2011 - 10.2014
- Scheduled meetings and conferences for handling and updating the project work to various clients or delegates in a financial service environment
- Responsibly prepared and maintained basic and generalized reports and work statistics for project improvement for the SCRA objective to maintain active-duty military accounts
- Coordinated with higher project officials, and efficiently completed the specified project deadlines with standard measures to analyze data and provide solutions
- Received and input military order data to update payment information and authorize SCRA benefit savings
- Created and maintained customer files and a variety of necessary office documents
- Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives
Administrative Assistant (GS- 04)
Lackland Air Force Base- United States Air Force Reserve
04.2008 - 04.2011
- Managed administrative duties for 9 corresponding offices regarding government travel card inquiries, pay inquiries, entry and organization of invoices and payments, scheduling of meetings and training, as well as maintained the organization of office documents
- Established office file plans for three corresponding facilities by creating file management and maintenance systems as well as the recovery of unmaintained files from previous fiscal years
- Generated payment method and filing system for civil service employees, which were implemented for numerous corresponding offices for the 2008 fiscal year
- Led workplace to a successful and error free annual audit with newly implemented payment system which reviewed over 40 members pay files that covered all FY08 and its contents
Education
Bachelor of Arts - Sociology
University of Texas At San Antonio
San Antonio, Texas05.2015
Skills
- Project coordination/management
- Analytical skills
- Process development & improvement
- Decision making & problem solving
- Strategic Planning
- Risk Mitigation
- Effective written & oral communication
- Attention to detail
Awards
National Honor Society Member
Certification
- PMP, Project Management Institute, March 2023
- CRVPM, Compliance Education Institute, July 2023
Timeline
Strategic Supplier Relationship Manager
USAA
09.2022 - Current
Quality Assurance Specialist I – P&C
United Services Automobile Association
09.2018 - 09.2022
BIS Senior Insurance Specialist – Contact Center
United Services Automobile Association
05.2015 - 09.2018
Loan Servicing Specialist 4/ Home Preservation Specialist 1
Wells Fargo Home Mortgage
04.2011 - 10.2014
Administrative Assistant (GS- 04)
Lackland Air Force Base- United States Air Force Reserve
04.2008 - 04.2011
- PMP, Project Management Institute, March 2023
- CRVPM, Compliance Education Institute, July 2023
Bachelor of Arts - Sociology
University of Texas At San Antonio
Similar Profiles
Tonya DavenportTonya Davenport
Anti- Money Laundering Analyst at USAAAnti- Money Laundering Analyst at USAA
Cecilia CavazosCecilia Cavazos
Associate Property Adjuster at USAAAssociate Property Adjuster at USAA
Alexis HunterAlexis Hunter
Senior Auto Claims Adjuster at USAASenior Auto Claims Adjuster at USAA