Christina Henderson
Central City,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Compassionate Direct Support Professional assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Imagine The Possibilities
2021.09 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Developed rapport to create safe and trusting environment for care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Shift Manager in Training
Burger King
2020.10 - 2021.09
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Lead Sales Associate
Dollar General Store
2016.06 - 2020.10
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Monitored sales team performance and provided constructive feedback.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
Certified Operator
Rockwell Collins
2017.08 - 2020.08
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed quality checks to identify finish discrepancies.
- Assisted with equipment startups and machine installation tasks.
- Conducted inspection of in-process or finished product.
- Efficiently read and interpreted blueprints.
- Utilized blueprints and schematics to position machinery and meet product specifications.
General Manager
Burger King
2013.01 - 2015.06
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Laborer
Commercial Vehicle Group (CVG)
2009.01 - 2013.01
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Observed site safety rules to maximize protections for team members and equipment.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
Education
No Degree - Human Resources Management
Southern New Hampshire University
Hooksett, NH05.2027
High School Diploma -
West Delaware High School
Manchester, IA05.1999
Skills
- Patient Care
- Mobility Support
- Meal Planning and Preparation
- Injury Support
- First Aid and Safety
- Knowledge of State Regulations
- Independent Living
- Crisis Management
- Grocery Shopping
- Vital Signs Management
- Safety Behaviors
- Compassionate Client Care
- Charting and Documentation
- Community Integration Support
- Dietary Needs
- Health and Safety Requirements
- Emotional and Social Support
- Household Chores
- Infection Control Procedures
- Cook Healthy Meals
- Medical Reminders
- Assisting with Daily Living
- Clean Living Spaces
- Word Processing
- First Aid Certification
- Laptop and Tablet Operation
- Healthcare
Timeline
Direct Support Professional
Imagine The Possibilities
2021.09 - Current
Shift Manager in Training
Burger King
2020.10 - 2021.09
Certified Operator
Rockwell Collins
2017.08 - 2020.08
Lead Sales Associate
Dollar General Store
2016.06 - 2020.10
General Manager
Burger King
2013.01 - 2015.06
Laborer
Commercial Vehicle Group (CVG)
2009.01 - 2013.01
No Degree - Human Resources Management
Southern New Hampshire University
High School Diploma -
West Delaware High School
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