Christina Hendrickson
Glen Burnie,MD
Summary
Driven professional with extensive experience as a Front Desk Receptionist at Anne Arundel Dermatology and a proven track record in office organization and customer service. Excelled in maintaining confidentiality and enhancing office efficiency. Demonstrated exceptional problem-solving skills and clerical support, contributing to a streamlined, productive work environment.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Anne Arundel Dermatology
02.2011 - 06.2013
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with seŕcurity and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
Front Desk Receptionist
OMNI House
06.2007 - 02.2010
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Assistant Manager
Nautica Retail
04.2004 - 02.2007
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Chesapeake High School
Pasadena, MD05.2000
Skills
- Clerical Support
- Call Routing
- Office Organization
- Departmental support
- Inventory Control
- File Management
- Cash Handling
- Project Management
- Administrative Support
- Mail Sorting
- Customer Service
- Office Administration
- Front Office Management
- Issue handling
- Meeting Scheduling
- Filing
- Appointment Scheduling
- Expense Reporting
- Team Collaboration
- Basic accounting
- Time Management
- Multi-Line Telephone Systems
- Effective Planning
- Bookkeeping
- Administrative Skills
- Word Processing
- Work Prioritization
- Problem-solving skills
Timeline
Front Desk Receptionist
Anne Arundel Dermatology
02.2011 - 06.2013
Front Desk Receptionist
OMNI House
06.2007 - 02.2010
Assistant Manager
Nautica Retail
04.2004 - 02.2007
High School Diploma -
Chesapeake High School
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