Open To Work
CHRISTINA HENDRIX
Hartsville
Summary
Logical Retail Store Manager with 7 years of experience motivating staff and assisting customers to boost sales and increase profits. Detailed Retail Store Manager striving to maintain a high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.
Knowledgeable Customer Service Associate with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Lowe's
04.2025 - Current
- In charge of counting the safe inventory in the mornings.
- Getting register tills ready for the day.
- Completing previous day deposits.
- Completing sales paperwork for "Daily Business" folder.
- Replenishing registers with cash when need be.
- Helping customers.
- Communicating with management staff about any issues.
Sales Associate
Lebanon Distributing Company (LDC)
04.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Store Manager
HIBBETT SPORTS
04.2017 - 04.2024
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prepared and submitted nightly bank deposits.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Built and maintained strong working relationships with team members.
- Prepared employee performance appraisals, providing actionable feedback.
- Executed merchandising strategies to support store sales growth.
- Increased store sales by cross-selling complementary items.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Supervised cash drawer balances and deposits of store receipts.
- Was recognized as being the Store Manager who placed 4th in the region in Sales Comp Gain for last year (2022).
- Promoted to Store Manager after 12 months in the Assistant Manager position.
- Promoted to Assistant Manager due to being reliable and making improvements to be a better sales associate that achieved becoming Store Manager.
- Promoted from Team Lead to Assistant Store Manager, in less than 12 months.
- Helped create a good customer relationship base to improve repeat customer numbers.
- Have helped hire and build a good strong employee base.
- Have helped minimize the employee turnover rate, by creating a good working environment and connection.
Education
High School Diploma -
Titusville High School
Titusville, FL03.2010
No Degree - Graphic Design
Independence University
Salt Lake City, UTSkills
- Complaint Resolution
- Hiring and Training
- Retail Employee Training
- Performance Monitoring
- Shift Scheduling
- Reporting and Documentation
- Problem-Solving
- Store Opening and Closing
- Stockroom Management
- Retail Operations
- Decision Making
- Administrative Management
- Management Team Building
- Staff Scheduling
- Performance Assessment
- Assignment Delegation
- Sales Tracking
- Records Organization and Management
- Customer Service Management
- Originality and Creativity
- Quality Assurance
- Product knowledge
- Stock replenishment
- Customer relationship management (CRM)
- POS system operation
- Product and service solutions
- Refunds and exchanges
- Sales closing
- Quality assurance
- Inventory control
- Negotiation
- Account management
- Employee management
- Appointment scheduling
- Merchandise upselling
- Retail marketing
- Point of sale systems
- Software troubleshooting
- Refunds processing
- Teamwork and collaboration
- Computer skills
- Data entry
- Relationship building
- Calm and professional under pressure
- Customer relations
- Understanding customer needs
- Retail store support
- Customer data confidentiality
- Sales transactions
- Transaction processing
- Order fulfillment
- Inbound call management
- Product recommendations
- Policies and procedures adherence
- Administrative and office support
- Product sales
- Document and records management
- Sales and upselling
Accomplishments
- Help employees get a good understanding of how to give customers great customer service.
- Have helped bring the store’s sales up into being a $1 million store.
- Helped come up with some creative ways to help promote the store/business on the store’s social media platforms.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $100000/yrImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work weekCareer advancementCompany CulturePersonal development programs401k matchTimeline
Customer Service Associate
Lowe's
04.2025 - Current
Sales Associate
Lebanon Distributing Company (LDC)
04.2024 - 06.2024
Retail Store Manager
HIBBETT SPORTS
04.2017 - 04.2024
High School Diploma -
Titusville High School
No Degree - Graphic Design
Independence University
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