Christina Hernandez
Houston,TX
Summary
I am searching for employment that will allow me to leverage my analytical and problem-solving skills, along with my desire for continuous learning, to make a positive impact and help the organization attain its goals. My primary objective is to secure a role that will enable me to fully utilize my potential and contribute to the growth of the organization. Specifically, I am interested in working for a company that can provide me with the opportunity to kickstart my career and develop valuable skills.
As an experienced manager, I have honed my team leadership, planning, and organizational skills throughout my successful career. I am adept at equipping employees to independently handle daily tasks and meet customer needs. I am a diligent trainer and mentor, with exceptional management abilities and a results-driven approach. I am also a collaborative leader, committed to partnering with coworkers to promote an engaged and empowering work culture.
My strengths include building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. I look forward to bringing my skills and experience to a new organization and contributing to its success.
Overview
14
14
years of professional experience
Work History
Manager
MedHope Pharmacy
12.2020 - Current
- Accounts Receivable
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Insurance Agent
Freeway Insurance
11.2019 - 11.2020
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
Insurance Sales Agent
Silver Shield Insurance
03.2010 - 10.2019
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Developed sales strategies to increase sales of insurance policies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Education
ASN - Nursing
Houston Community College
Houston, Tx 12.2023
G.E.D -
Houston Community College
Houston, Tx 01.2018
Skills
- Communication
- Active listening
- Computer
- Customer Service
- Multitasker
- Team leadership/player
- Management
- Problem-solving
- Time management
- Taking initiative
- Accounts Receivable
- Insurance sales agent
- Policy Implementation
- Staff Development
- Performance Management
- Strategic Planning
- Staff Management
- Team Leadership
- Sales Techniques
- Complex Problem-Solving
- Time Management
- Staff Training and Development
- Organizational Skills
Additional Information
It is essential to engage with others respectfully, which involves utilizing relevant knowledge and actively listening to understand their thoughts and ideas. This approach fosters a positive and constructive dialogue and demonstrates a willingness to learn and appreciate different perspectives. We can build stronger relationships and work towards mutual understanding and cooperation by engaging in respectful communication., As a team leader, it's essential to possess specific abilities that will help you motivate your team members to perform at their best. Building trust and influence is a critical component of this, as is effective communication. Creating a positive work environment and fostering a satisfying employee experience are also critical. Additionally, encouraging growth and development among your team members is essential for long-term success.
References
Available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Manager
MedHope Pharmacy
12.2020 - Current
Insurance Agent
Freeway Insurance
11.2019 - 11.2020
Insurance Sales Agent
Silver Shield Insurance
03.2010 - 10.2019
ASN - Nursing
Houston Community College
G.E.D -
Houston Community College