Christina Hernandez
Mesa,AZ
Summary
Reliable accounting professional with solid administrative background and good understanding of financial operations and practices. Handles accounts receivable tasks and billing while providing clerical office support.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Clerk
National Construction Rentals Inc.
01.2021 - 04.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Customer Service Representative
National Construction Rentals Inc.
01.2021 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Team Leader
Sarabia's Portable Jons And Blue Sanitation
08.2014 - 12.2020
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Education
High School Diploma -
Ontario High School
Ontario, CA05.1999
Skills
- Invoice Processing
- Payment posting
- Statement Review
- Bank Deposits
- Financial records and reporting
- Accounts Receivable Software
Spanish
I am bilingual
Languages
Spanish
Full Professional
Timeline
Accounts Receivable Clerk
National Construction Rentals Inc.
01.2021 - 04.2024
Customer Service Representative
National Construction Rentals Inc.
01.2021 - 04.2024
Customer Service Team Leader
Sarabia's Portable Jons And Blue Sanitation
08.2014 - 12.2020
High School Diploma -
Ontario High School
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