Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Manager

Christina Hernandez

South Houston

Summary

Dedicated and people-oriented Customer Service Professional with 5 years of experience delivering exceptional support and tailored solutions in fast-paced environments. Known for strong multitasking abilities, independent work ethic, and a passion for helping others. Ready to bring proven communication skills and goal-driven mindset to a remote role.

Overview

5
5
years of professional experience

Work History

Manager

Mi Mixteca
02.2020 - Current
  • Provided excellent service to 50+ customers daily, resolving inquiries, complaints, and service issues with patience and professionalism
  • Educated customers on products and services, identifying needs and providing solutions to increase satisfaction and loyalty
  • Managed multiple systems simultaneously while handling phone and in-person inquiries
  • Recognized for exceeding monthly service goals and maintaining high customer satisfaction scores
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High School Diploma -

Sam Rayburn High School
Pasadena, TX

Skills

  • Customer Needs Analysis, Verbal & Written Communication, Multitasking & Organization, Conflict Resolution, Independent Work & Time Management, Upselling & Product Knowledge, Compassionate Customer Care, Goal-Oriented & Self-Motivated

Additional Information

  • Seeking first remote role; fully equipped with home office setup and committed to independent performance
  • Quick learner with a strong desire to grow into leadership roles
  • Available for full-time remote work with flexible scheduling

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Manager

Mi Mixteca
02.2020 - Current

High School Diploma -

Sam Rayburn High School

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Christina Hernandez