Christina Hertz
Latham,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Coordinator, Marketing Promotions and Special Events NYS Gaming Licensed
Rivers Casino and Resort
Schenectady, NY
05.2022 - 08.2024
- Development, planning, execution and evaluation of all gaming related and brand enhancing promotions and events
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to
- Build, review and test of all marketing offers
- Development of promotional rules and executional procedures
- Ensured financial and reputational success of promotions and events
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Provide input in the development of creative content including direct mail, digital and traditional media
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts
- Develop, plan and execute gift continuity programs with external vendors
- Oversee internal control and regulatory compliance audits
- Work closely with the NYS Gaming Commission
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
Marketing Ambassador, Player's Club, NYS Gaming Licensed
Rivers Casino and Resort
Schenectady, NY
09.2021 - 05.2022
- Assisted Casino guests with player card enrollment and players club services
- - created positive guest relations and provide efficient customer service
- - knowledgeable on the Players Club benefits, promotions and events
- - assisted the VIP Player Development team with resolving guest concerns or complaints
- - executed marketing and non-marketing events, promotions and programs
- - provided marketing and entertainment support
- Participated in regular training sessions to stay current on industry trends, emerging technologies, and best practices in marketing communications.
Office Assistant
Sit Means Sit Dog Training
08.2017 - 04.2018
- Provided general customer service and reception services to guests of the dog training and grooming facilities
- - answer phones and company emails
- - maintain training, doggie daycare and grooming schedules
- - sales outreach to prospective new clients
Customer Service Representative
Music & Arts
08.2016 - 12.2016
- Provide customer service and collection services to current and prospective clients
- - handle all incoming client, affiliates and retail phone calls
- - provide assistance on rental instrument accounts, tuition, payoff, and credits
- - provide billing and collections assistance
- - problem solve discrepancies on client accounts
- - handle customer shipping and return requests
Client Service Representative
Regus
05.2013 - 05.2015
- Provide administrative and executive assistant support to multiple clients while managing the office and property needs
- - provide client billing and collections assistance on rental offices
- - maintain meeting rooms and day offices schedules, including any catering or vendor needs
- - provide administrative support to clients
- - sales outreach to prospective new clients
- - understand and maintain company benefits and standards
Operations Support Technician
The Cheesecake Factory
09.2012 - 05.2013
- Maintain employee paperwork, provide general Human Resources administrative needs
- - reconciliation of vendor invoices and orders, weekly inventory and labor costs
- - responsible for all cash handling procedures
- - reconciliation of daily sales, credit card processing and non-cash transactions
- - resolve general HR and employee needs with the corporate office
Server and Lead Trainer
The Cheesecake Factory
04.2007 - 09.2012
Education
Associate - Media Studies and Political Science
CUNY Hunter College
Skills
- Customer Service
- Data Entry
- Relationship Building
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Presenting Ideas and Plans
- Project Support
- Strategic Planning
- Event Planning
- Project assistance
- Event Coordination
- Point of Contact
- Project Management
- Best Practices Implementation
- Budget Planning
- Contract Management
- Accounts reconciliation
- Multitasking and Organization
- Microsoft Office
- Team Leadership
- Phone and Email Etiquette
- Workflow Optimization
- Cross-Functional Collaboration
- Workflow Planning
- Vendor Management
Certification
New York Gaming License, 01/01/21, Present
Timeline
Coordinator, Marketing Promotions and Special Events NYS Gaming Licensed
Rivers Casino and Resort
05.2022 - 08.2024
Marketing Ambassador, Player's Club, NYS Gaming Licensed
Rivers Casino and Resort
09.2021 - 05.2022
Office Assistant
Sit Means Sit Dog Training
08.2017 - 04.2018
Customer Service Representative
Music & Arts
08.2016 - 12.2016
Client Service Representative
Regus
05.2013 - 05.2015
Operations Support Technician
The Cheesecake Factory
09.2012 - 05.2013
Server and Lead Trainer
The Cheesecake Factory
04.2007 - 09.2012
Associate - Media Studies and Political Science
CUNY Hunter College