Christina Hertz
Latham,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Coordinator, Marketing Promotions and Special Events NYS Gaming Licensed
Rivers Casino and Resort
05.2022 - 08.2024
- Development, planning, execution and evaluation of all gaming related and brand enhancing promotions and events
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to
- Build, review and test of all marketing offers
- Development of promotional rules and executional procedures
- Ensured financial and reputational success of promotions and events
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Provide input in the development of creative content including direct mail, digital and traditional media
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts
- Develop, plan and execute gift continuity programs with external vendors
- Oversee internal control and regulatory compliance audits
- Work closely with the NYS Gaming Commission
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
Marketing Ambassador, Player's Club, NYS Gaming Licensed
Rivers Casino and Resort
09.2021 - 05.2022
- Assisted Casino guests with player card enrollment and players club services
- - created positive guest relations and provide efficient customer service
- - knowledgeable on the Players Club benefits, promotions and events
- - assisted the VIP Player Development team with resolving guest concerns or complaints
- - executed marketing and non-marketing events, promotions and programs
- - provided marketing and entertainment support
- Participated in regular training sessions to stay current on industry trends, emerging technologies, and best practices in marketing communications.
Office Assistant
Sit Means Sit Dog Training
08.2017 - 04.2018
- Provided general customer service and reception services to guests of the dog training and grooming facilities
- - answer phones and company emails
- - maintain training, doggie daycare and grooming schedules
- - sales outreach to prospective new clients
Customer Service Representative
Music & Arts
08.2016 - 12.2016
- Provide customer service and collection services to current and prospective clients
- - handle all incoming client, affiliates and retail phone calls
- - provide assistance on rental instrument accounts, tuition, payoff, and credits
- - provide billing and collections assistance
- - problem solve discrepancies on client accounts
- - handle customer shipping and return requests
Client Service Representative
Regus
05.2013 - 05.2015
- Provide administrative and executive assistant support to multiple clients while managing the office and property needs
- - provide client billing and collections assistance on rental offices
- - maintain meeting rooms and day offices schedules, including any catering or vendor needs
- - provide administrative support to clients
- - sales outreach to prospective new clients
- - understand and maintain company benefits and standards
Operations Support Technician
The Cheesecake Factory
09.2012 - 05.2013
- Maintain employee paperwork, provide general Human Resources administrative needs
- - reconciliation of vendor invoices and orders, weekly inventory and labor costs
- - responsible for all cash handling procedures
- - reconciliation of daily sales, credit card processing and non-cash transactions
- - resolve general HR and employee needs with the corporate office
Server and Lead Trainer
The Cheesecake Factory
04.2007 - 09.2012
Education
Associate - Media Studies and Political Science
CUNY Hunter College
Skills
- Customer Service
- Data Entry
- Relationship Building
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Presenting Ideas and Plans
- Project Support
- Strategic Planning
- Event Planning
- Project assistance
- Event Coordination
- Point of Contact
- Project Management
- Best Practices Implementation
- Budget Planning
- Contract Management
- Accounts reconciliation
- Multitasking and Organization
- Microsoft Office
- Team Leadership
- Phone and Email Etiquette
- Workflow Optimization
- Cross-Functional Collaboration
- Workflow Planning
- Vendor Management
Certification
New York Gaming License, 01/01/21, Present
Timeline
Coordinator, Marketing Promotions and Special Events NYS Gaming Licensed
Rivers Casino and Resort
05.2022 - 08.2024
Marketing Ambassador, Player's Club, NYS Gaming Licensed
Rivers Casino and Resort
09.2021 - 05.2022
Office Assistant
Sit Means Sit Dog Training
08.2017 - 04.2018
Customer Service Representative
Music & Arts
08.2016 - 12.2016
Client Service Representative
Regus
05.2013 - 05.2015
Operations Support Technician
The Cheesecake Factory
09.2012 - 05.2013
Server and Lead Trainer
The Cheesecake Factory
04.2007 - 09.2012
Associate - Media Studies and Political Science
CUNY Hunter College
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