Christina Hickey
Cincinnati
Summary
Dynamic professional with a proven track record in content strategy and teamwork, demonstrated through a strategic partnership with a Social Media Influencer. Skilled in video editing and fostering collaborative environments, I excel in significantly increasing engagement metrics through innovative content while still maintaining operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
Sotto
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Digital Content Editor
Social Media Influencer
02.2023 - Current
- Established strategic partnerships with external organizations for co-branded content initiatives that expanded reach beyond core audiences.
- Developed style guides and templates to ensure consistent voice and branding across all digital platforms.
- Elevated brand visibility across social media platforms by consistently creating and sharing engaging content tailored to target audience interests.
- Crafted email marketing campaigns that nurtured leads into conversions, utilizing compelling copy and targeted messaging.
- Analyzed performance data to refine content strategy, leading to improved engagement metrics across all channels.
- Implemented user feedback system on website to gather insights, using this feedback to guide future content creation.
- Conducted market research to identify emerging trends, enabling development of timely and relevant content that resonated with audience.
- Managed content distribution across multiple channels, ensuring cohesive and consistent brand message.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
Hostess/SA
BOCA
08.2022 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed guests of availability.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Seated patrons based on guest preferences and seating availability.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Hostess
Olive Garden
12.2021 - 04.2022
- Took reservations and to-go by phone, answered customer questions, and informed of accurate wait times.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used open table to manage reservations
Education
Marketing - Business
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Content strategy
- Video editing
- Influencer marketing
- Web analytics
- Attention to detail
- Flexible schedule
- Teamwork and collaboration
Timeline
Server
Sotto
07.2024 - Current
Digital Content Editor
Social Media Influencer
02.2023 - Current
Hostess/SA
BOCA
08.2022 - 07.2024
Hostess
Olive Garden
12.2021 - 04.2022
Marketing - Business
Cincinnati State Technical And Community College
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