Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Christina Hicks

Rogers,AR

Summary

Proactive legal intake specialist with experience in client management and documentation accuracy. Known for multitasking efficiency and clear communication, consistently enhancing processes to drive operational effectiveness and client satisfaction.

Overview

9
9
years of professional experience

Work History

General Clerk 2- Seasonal

Serco-NA, Inc
Rogers, Arkansas
12.2025 - Current
  • Assessed documentation and reports for accuracy and completeness, pinpointed deficiencies, and recommended corrective measures to enhance data integrity and processing efficiency.

Legal Intake Specialist

LawyerLine
Basking Ridge, New Jersey
07.2024 - Current
  • Conduct intakes for prospective clients and ensured that all necessary documents were completed accurately and timely.
  • Managed client intake processes and gathered necessary information for legal consultations.

Student Loan Processor- Seasonal

Goldschmitt and Associates
Remote
07.2023 - 03.2024
  • Monitored accounts for loan forgiveness eligibility, ensuring compliance with federal guidelines.

Claims Processor

Sedgwick
Remote
10.2021 - 03.2023
  • Filed leave of absence, workers' compensation, and property and casualty claims applications, supporting compliance and client needs over the phone and via chat for several corporations.

General Clerk 2- Seasonal

Serco
Rogers, USA
12.2020 - 03.2021
  • Responded to customer inquiries via phone and email, ensuring prompt and accurate assistance.
  • Answered incoming calls in a professional manner.
  • Also worked for the company from July 2013 - 2017.

Customer Care Representative

Walmart
Rogers, USA
05.2017 - 10.2020
  • Respond to customer needs with prompt problem-solving and competent service.
  • Maintain accurate customer account data with both manual and digital updates.

Education

High School -

Rogers High School
Rogers, AR
01.1995

Skills

  • Time efficiency
  • Team collaboration
  • Clear communication
  • Adaptability skills
  • Analytical thinking
  • Privacy compliance

Personal Information

Client Intake Specialist

Timeline

General Clerk 2- Seasonal

Serco-NA, Inc
12.2025 - Current

Legal Intake Specialist

LawyerLine
07.2024 - Current

Student Loan Processor- Seasonal

Goldschmitt and Associates
07.2023 - 03.2024

Claims Processor

Sedgwick
10.2021 - 03.2023

General Clerk 2- Seasonal

Serco
12.2020 - 03.2021

Customer Care Representative

Walmart
05.2017 - 10.2020

High School -

Rogers High School
Christina Hicks