Christina Hickson
Waxahachie,TX
Summary
Driven by a passion for enhancing patient well-being, I leveraged skills in vital signs monitoring and compassionate care at Gunderson Lutheran Hospital to significantly improve patient satisfaction. As a Certified Nursing Assistant, I adeptly balanced direct patient care with safety precautions, contributing to a noticeable reduction in fall incidents. My commitment to HIPAA compliance and effective team collaboration underscores my comprehensive healthcare proficiency. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
36
36
years of professional experience
Work History
Certified Nursing Assistant
Janeen Roberts (Patient)
06.2011 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Hair Stylist
Self Employed
08.2009 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Certified Nursing Assistant
Gunderson Lutheran Hospital
01.2009 - 07.2009
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
Hair Salon Owner
The Hair Artist
03.1998 - 07.2009
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Implemented eco-friendly practices within the salon, reducing environmental impact while maintaining quality standards.
- Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Evaluated industry trends to introduce innovative techniques and services for an enhanced client experience.
- Streamlined inventory management for optimal product availability and cost effectiveness.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Learned and remained updated on statutory requirements and regulations.
- Prepared billings and estimates for customers.
- Upheld 24-hour response time to service requests.
- Delegated workplace responsibility to appropriate staff.
Hair Salon Manager
TGIF Hair Salon
02.1995 - 03.1998
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Fostered a positive working environment, resulting in high employee retention rates.
- Coordinated salon events such as fashion shows or charity fundraisers, showcasing stylist abilities while promoting the business.
- Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Negotiated agreements with product vendors, securing competitive pricing and favorable terms for the salon.
- Monitored industry trends to stay informed about emerging styles, products, and technologies relevant to our clientele base.
- Collaborated with marketing team to develop promotional campaigns for salon services, increasing brand awareness.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Scheduled employees to maintain adequate coverage during business hours.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Handled employee scheduling and coverage needs during business hours.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Promoted business through marketing initiatives and use of social media.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Hair Salon Manager
Fantastic Sams
11.1993 - 02.1995
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Fostered a positive working environment, resulting in high employee retention rates.
- Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Monitored industry trends to stay informed about emerging styles, products, and technologies relevant to our clientele base.
- Managed cash flow, business transactions, banking, and accounting processes.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Maintained general appointment calendar and set shift schedules.
- Handled employee scheduling and coverage needs during business hours.
- Scheduled employees to maintain adequate coverage during business hours.
Hair Salon Coordinator
Tangles Hair Salon
01.1991 - 11.1993
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Nurse Assistant
Bridgeport Hospital
05.1988 - 09.1990
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
Education
No Degree - Certified Nursing Aid
University of Wisconsin - La Crosse
La Crosse, WI12.2008
High School Diploma -
Boyd High School
Boyd, TX05.1987
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
- Bathing Assistance
- Compassionate
- Basic Life Support
- Vital signs monitoring
- Bedside manner
- Dressing assistance
- Safety Precautions
- Recording vital signs
Timeline
Certified Nursing Assistant
Janeen Roberts (Patient)
06.2011 - Current
Hair Stylist
Self Employed
08.2009 - Current
Certified Nursing Assistant
Gunderson Lutheran Hospital
01.2009 - 07.2009
Hair Salon Owner
The Hair Artist
03.1998 - 07.2009
Hair Salon Manager
TGIF Hair Salon
02.1995 - 03.1998
Hair Salon Manager
Fantastic Sams
11.1993 - 02.1995
Hair Salon Coordinator
Tangles Hair Salon
01.1991 - 11.1993
Nurse Assistant
Bridgeport Hospital
05.1988 - 09.1990
No Degree - Certified Nursing Aid
University of Wisconsin - La Crosse
High School Diploma -
Boyd High School
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