Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Hill

Huntersville,NC

Summary

Dynamic retention sales professional with a proven track record at Spectrum, excelling in customer service and sales closing. Adept at building rapport and resolving conflicts, I leverage strong analytical skills to enhance customer experiences and drive revenue growth. Committed to delivering tailored solutions that meet client needs and exceed expectations.

Overview

5
5
years of professional experience

Work History

RETENTION SALES

Spectrum
12.2023 - 06.2025
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Research, analyze and resolve billing inquiries.
  • Skilled at working independently and collaboratively in a team environment.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Client Liason 2

Optima Tax Relief
01.2023 - 09.2023
  • Improved communication efficiency as the primary liason between clients and the Tax Professionals.
  • Built strong customer relationships by responding quickly, meeting specific needs
  • communicated with clients via phone and email to answer general questions and provide excellent customer service by resolving issues
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Specialist

Optima Tax Relief
08.2021 - 12.2022
  • Collect on outstanding document requests required to properly service a client's case
  • Respond to inquiries from existing clients and receive inbound calls for status updates
  • Conduct financial analysis of taxpayer's income, expenses, and assets
  • Ensure security from any collection enforcement to prevent levies
  • Use time management skills to prioritze daily workload and calls received
  • Provide outstanding customer service through first call resolution

Center Store Associate

Amazon Fresh
05.2020 - 07.2021
  • Replaced out-of-stock items 
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Assisted with training new hires

Education

High School Diploma -

Norco High School
Norco
07-2005

Norco College
Norco

Skills

  • Building Rapport
  • Critical Thinker
  • Conflict Resolution
  • Computer Proficiency
  • Product Upselling
  • Customer Service Expertise
  • High Volume Call Center Experience
  • Sales closing
  • Customer retention abilities

Timeline

RETENTION SALES

Spectrum
12.2023 - 06.2025

Client Liason 2

Optima Tax Relief
01.2023 - 09.2023

Customer Service Specialist

Optima Tax Relief
08.2021 - 12.2022

Center Store Associate

Amazon Fresh
05.2020 - 07.2021

High School Diploma -

Norco High School

Norco College

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