Christina Hinton
Deland
Summary
Experienced Center Administrator with proven background in team leadership, process improvement, and operational management. Known for fostering positive work environments and driving effective communication among diverse teams. Demonstrated success in streamlining processes to maximize efficiency and productivity while maintaining high levels of customer satisfaction. Skilled at leveraging organizational skills to manage multiple tasks simultaneously within fast-paced settings.
Overview
17
17
years of professional experience
Work History
Center Administrator
Conviva Care Solutions
Ormond Beach
09.2021 - Current
- Developed and implemented staffing plans, policies, and procedures to enhance facility operations.
- Collaborated across departments, conducting briefings and meetings to maintain effective communication.
- Led, coached, and mentored teams, demonstrating strong leadership capabilities.
- Cultivated interpersonal relationships with physicians, executives, and community organizations to facilitate cooperation.
- Applied knowledge of Provider Communities to improve service delivery outcomes.
- Managed Electronic Medical Record (EMR) and Health Information Management (HIM) systems for operational efficiency.
- Utilized Excel, Word, and PowerPoint to produce business reports and presentations.
- Oversaw a budget exceeding $500,000 while understanding managed care financial arrangements.
Facility Administrator
DaVita
Ormond Beach
02.2021 - 09.2021
- Responsible for all aspects of the center’s operation and day to day activities and workload of staff providing guidance and leadership as appropriate to ensure quality care, excellent physician relations, teammate leadership, quality of overall provision of patient care and financial results.
- Responsible and accountable for the budget that is set for the dialysis unit, including profit and loss and other related financial aspects for the center.
- Ensure compliance with all state and company wide policies and procedures daily, including communicating to and implemented by the facility staff.
- Manage the department staffing through the appropriate hiring, firing and disciplinary actions and yearly PDR reviews.
- Responsible for the teammate and patient schedule to ensure maximization of facility efficiency and day to day operations of the unit.
- Responsible for reconciliation, identifying discrepancies and performing necessary research for all month end billing for the entire unit (average of 100 patients).
- Outcome management oversight and outlier meetings, CQI projects and new policy roll outs.
- Monthly, quarterly, yearly audits and plans of corrections following all audits.
- Solely responsible for daily and weekly payroll management for all unit members (20 teammates). In addition, also perform weekly closing via payroll database PeopleNet.
- Address patient concerns, issues and questions including reviewing patient satisfaction surveys.
- Continually review center operations to ensure compliance with Federal and State laws. Ensure compliance with all state agency regulations. Involved in numerous CMS audits in Florida areas, including executing Plans of Corrections to satisfy CMS expectations.
- Monthly Facility Health Meetings with the IDT team including maintaining a strong relationship with the Medical Director.
Facility Administrator
DaVita
New Smyrna Beach
08.2017 - 09.2021
Facility Administrator
DaVita
Deltona
07.2016 - 08.2017
Facility Administrator
DaVita
Maplewood
12.2013 - 07.2016
Facility Administrator
DaVita
Stillwater
04.2008 - 12.2013
Education
BS - Health Care Management
National American University
Rapid City, SD01.2007
AAS degree - Travel/Business management
Rasmussen Business College
Eagan, MN01.1994
Skills
- Value-based care
- Budget management
- Patient relations
- Effective communication
- Compliance auditing
- Operations management
Timeline
Center Administrator
Conviva Care Solutions
09.2021 - Current
Facility Administrator
DaVita
02.2021 - 09.2021
Facility Administrator
DaVita
08.2017 - 09.2021
Facility Administrator
DaVita
07.2016 - 08.2017
Facility Administrator
DaVita
12.2013 - 07.2016
Facility Administrator
DaVita
04.2008 - 12.2013
BS - Health Care Management
National American University
AAS degree - Travel/Business management
Rasmussen Business College
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