Dynamic and dedicated cocktail server with extensive experience at Sammy's Bar and Grill, excelling in customer service and cash handling. Proven ability to enhance patron satisfaction through effective communication and upselling techniques, significantly increasing referrals. Skilled in multitasking and maintaining a clean environment, ensuring a positive dining experience for all guests. I have worked at many restaurant/bar establishments and can’t wait to get my regular customers rolling again.
Hi, I’m
Christina Hockett
Sacramento,CA
Summary
Overview
5
years of professional experience
1
Certification
Work History
Sammys Bar and Grill
Cocktail Server
01.2019 - 01.2021
Job overview
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
IHOP
Night Crew Chief
01.2017 - 12.2018
Job overview
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
IHOP
Waitress
11.2015 - 01.2017
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Education
Platt College Lawton, OK
CMA from Medical Assistant/ Phlebotomist
12.2020
University Overview
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- High volume dining
- Speed and efficiency
- Exceptional customer service
- Menu memorization
- Cleaning and sanitization
- Efficient multitasking
- Reliability and punctuality
- Safe food handling
- Payment processing
- Quality control
- Tableside service
- Bar terminology
- Food running
- Stress tolerance
- Promoting specials
- Reading body language
- ABC standards
- Following dress code
- Building rapport with customers
- Cash handling proficiency
- Service prioritization
- Coordinating with bartenders
- Garnishing drinks
- Drink preparation expertise
- POS system expertise
- Patience and empathy
- Menu presentation
- Complaint resolution
- Strong communication skills
- Food and beverage pairings
- Balancing trays
- Calculating tips
- Safety monitoring
- Daily specials memorization
- POS system operation
- Professional appearance
- Food station setup
- Bartending prowess
- Positive demeanor
- Food delivery
- Knowledge of identification regulations
- ID verification
- Food inspection
- Handling intoxicated guests
- Front-of-house display creation
- Craft beer expertise
- Handling guest complaints
- Memory retention
- Banquet coordination
- Accurate cash handling
- Sales strategy
- Cross-selling products
- Cleanliness and sanitation
- Item promotion
- Team player attitude
- Food safety
- Conflict resolution
- Beverage making
- Order accuracy
- Order management
- Salesmanship
- Dining area maintenance
- Problem-solving capacity
- Point of sale (POS) system operations
- Menu design
- Check payment processing
- Bartending proficiency
- Dining customer service
- Table setting arrangements
- Craft beer selection
- Effective customer upselling
- POS operation
- Patron satisfaction
- Hospitality and accommodation
- Sales prowess
- Craft cocktails
- Warm and friendly
- Efficient service
- Dish preparation
- Ability to lift 30 pounds
- Food and beverage upselling
- Hospitality best practices
- High energy and stamina
- Special dietary requirements
Certification
Food serve/ alcohol handling cards
Timeline
Cocktail Server
Sammys Bar and Grill
01.2019 - 01.2021
Night Crew Chief
IHOP
01.2017 - 12.2018
Waitress
IHOP
11.2015 - 01.2017
Platt College
CMA from Medical Assistant/ Phlebotomist
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