CHRISTINA HOESCHEN
Excelsior,Minnesota
Summary
Professional credit collections analyst with 20+ years experience in credit management and debt recovery. Known for reliability and adaptability in dynamic environments. Skilled in financial analysis, risk assessment, and account reconciliation. Adaptable with consistent focus on meeting organizational goals and evolving business needs.
Overview
22
22
years of professional experience
Work History
Senior Credit/Collections Analyst
Boston Scientific
06.2023 - Current
- Manage a diverse portfolio of accounts, ensuring timely collections and minimized losses from bad debts.
- Improved customer relations through professional communication and negotiation tactics in credit collections.
- Contributed to improved cash flow by consistently meeting or exceeding targets for collections performance metrics.
- Collaborate regularly with cross-functional teams to resolve disputes and negotiate payment arrangements effectively.
- Respond to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
Account Manager
MN Insurance Group
02.2023 - Current
- Responsible for all agency payables and receivables as it pertains to client insurance policy premiums
- Administrative Support to in house licensed agents to include direct communication via phone and email with both clients and carriers
- Communications to include determining client insurance needs, obtaining documents required to solicit a quote on behalf of the client, binding a policy with the carrier, establishing financing for a quoted premium, aid in ensuring client compliance with carrier audit requests and ensuring client is maintaining a current payment status on premium dues
Credit Analyst
Allstate Peterbilt Group
09.2017 - 02.2023
- Responsible for the the intake and review of customer applications for lines of credit
- Process to include: pulling personal and business credit reports and checking references
- Establishing account set up and lines of credit when deemed appropriate
- Maintenance of said accounts as far as customer care to include: Responding to customer emails and phone calls, payment intake, processing and application
- Requests for invoice copies and statements
- Assisting in resolution of customer disputes when pertaining to parts orders and or service at one of our several dealerships
- Assisted in state tax audits
- Performed as a back up in a payables position to include working daily cash, check and credit card payments from our individual dealerships and application of those funds to individual customer accounts
Resolution Manager
Radius Global FKA Northland Group, Inc.
03.2017 - 09.2017
- Promoted from Coordinator to Manager with same job responsibilities as the coordinator position in addition to: writing client complaint processes and auditing within department to ensure client, state, and federal compliance of intake, reporting and response to consumer complaints
- Receipt and response to regulatory complaints were reviewed and communicated to company President
Resolution Coordinator
Radius Global FKA Northland Group, Inc.
01.2013 - 03.2017
- Worked in Compliance department responsible for adhering to individual client complaint processes which entailed the intake, reporting, review and response to any incoming consumer complaints
- Each client we collected for had an individual process with very strict reporting and response time lines
- Avenues in which complaints were received could be from the consumer directly and or via a regulatory agency such as the Attorney General, BBB, CFPB etc
Direct Response Collections Coordinator
Northland Group, Inc.
01.2011 - 01.2013
- Responsible for managing written communications process related to debt collection from consumers.
- This included management of the daily mail files to our vendor who processed and mailed any written correspondence, auditing mail files to ensure state, federal and client compliance and inventory management as far as paper/envelopes etc
- I worked closely with the Chief Financial Officer, President and Vice President of Data Operations in this role
Debt Collection Agent
Northland Group Inc.
02.2003 - 01.2011
- Responsible for collection on third party owned collection debts via phone
- Had to be licensed and adhere to individual state and federal collection law
- Commission based
Education
Diploma -
Eden Prairie High School
Eden Prairie, MN06.2002
Skills
- Conflict management
- Dispute resolution
- Portfolio management
- Credit risk assessment
- Payment plan development
- Organization skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Verbal and written communication
Timeline
Senior Credit/Collections Analyst
Boston Scientific
06.2023 - Current
Account Manager
MN Insurance Group
02.2023 - Current
Credit Analyst
Allstate Peterbilt Group
09.2017 - 02.2023
Resolution Manager
Radius Global FKA Northland Group, Inc.
03.2017 - 09.2017
Resolution Coordinator
Radius Global FKA Northland Group, Inc.
01.2013 - 03.2017
Direct Response Collections Coordinator
Northland Group, Inc.
01.2011 - 01.2013
Debt Collection Agent
Northland Group Inc.
02.2003 - 01.2011
Diploma -
Eden Prairie High School
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