Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Professional Development Courses
Hi, I’m

Christina Hoffman

East Stroudsburg,PA

Summary

National Accounts Coordinator with 20 +years of experience in optimizing client relations and service operations. Demonstrates strong skills in customer service, account management, and problem-solving, effectively leading cross-functional teams to enhance communication and efficiency. Committed to continuous process improvement and fostering a collaborative environment to ensure high client satisfaction and operational success.

Results-oriented National Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering 20 years of experience in fast-paced sales environments.

Overview

20
years of professional experience

Work History

Securitas

National Accounts Coordinator
08.2014 - 01.2025

Job overview

  • Manage national client accounts, ensuring seamless communication and service satisfaction
  • Coordinate inbound and outbound calls, enhancing customer service efficiency
  • Resolve client issues promptly, maintaining high satisfaction levels
  • Conduct wellness checks on-site, ensuring officer and client safety
  • Develop templates for team use, streamlining communication processes
  • Managed national client accounts for security services, coordinating unarmed, armed, and mobile requests
  • Streamlined customer service operations by developing standardized templates and protocols for service issues, enhancing response efficiency and issue resolution
  • Led cross-functional team initiatives to resolve complex client requests, particularly during emergency situations and high-priority service demands
  • Optimized mobile patrol operations through systematic request processing and implementation of efficient tracking mechanisms
  • Orchestrated comprehensive wellness checks and emergency response protocols, ensuring officer safety and maintaining service quality standards
  • Implemented strategic client account management protocols, enhancing service delivery and streamlining communication channels between security personnel and vendors
  • Supported Team with various tasks
  • Guided and Assisted New Employees with programs
  • Aided team to meet deadlines for same day and under 4 hours requests
  • Adapted to teams change of needs and hours
  • Prioritize emails to emergency, same day, future and follow up emails needed on requests
  • Collaborated with team on workload to distribute out evenly

Education

Dover Business College
Paramus, NJ

PC Support And Network Administration from PC Support And Network Adminstration
06-2003

University Overview

Skills

  • Customer Service
  • Call Center
  • Data Entry
  • Problem Solving
  • Critical Thinking
  • Communication
  • Email Management
  • Team Collaboration
  • Account Management
  • Process Improvement
  • Channel management
  • Cross-functional teamwork

Timeline

National Accounts Coordinator
Securitas
08.2014 - 01.2025
Dover Business College
PC Support And Network Administration from PC Support And Network Adminstration

Accomplishments

Accomplishments
  • Collaborated with team to get out emergency, holiday, short notice, high profile accounts and same day requests.
  • Guided and Assisted New Employees with programs
  • Intergraded NAC and Customer Service into one position
  • Adapted to changes and needs for the team.
  • Supported team with various tasks
  • Collaborated with team to distribute out work evenly

Professional Development Courses

Professional Development Courses
  • Interview Basics
  • Skills Identification
  • Resume and Cover Letters
Christina Hoffman