Detail-oriented and solutions-focused customer service professional with 3+ years of experience in fast-paced, high-volume call center roles across pharmacy and banking sectors. Worked as a Certified Nursing Assistant for 22+ years, bringing compassion, patience, and a calm presence to every interaction. Proven success as a Subject Matter Expert, resolving escalated issues, mentoring peers, and handling 50-100 customer interactions daily. Adept at navigating complex inquiries using Salesforce CRM, Microsoft Office Suite, and multiple systems simultaneously-including call routing and documentation platforms-with speed and accuracy. Proven success in both on-site and remote customer support roles, demonstrating adaptability, independence, and consistent professionalism.
Professional with deep expertise in subject matter, prepared to drive impactful outcomes. Proven ability to deliver results through collaborative teamwork and adaptability. Skilled in research, analysis, and effective communication. Known for reliability and strong focus on meeting organizational goals.