Excell
Christina Holland
Administrative Assistant/ Customer Service Representative
Guyton,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Fairfield Inn And Suites Marriott
Pooler, GA
08.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Transcribed phone messages and relayed to appropriate personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new team members on company procedures, customer service and issue resolution.
- Collected room deposits, fees and payments.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Coordinated pick-up and delivery of express mail services.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Monitored office supplies by checking inventory and placing orders.
- Entered and updated sensitive customer information during check-ins and room changes.
Store Manager
Ultra Tanning Center & Ultra Tan Ii
Rincon, GA
04.2021 - 09.2021
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
Assistant Project Manager
Cassio Pereira
Marietta, GA
01.2016 - 04.2019
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Reported on status for each project to appropriate stakeholders.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Monitored and tracked project metrics and collected data to share with project members.
- Updated customers and senior leaders on progress and roadblocks.
- Documented project progress to fulfill project requirements and establish traceability.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Partnered with project team members to identify and quickly address problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
Assistant Store Manager
Palm Beach Tan
Buckhead, GA
01.2004 - 01.2010
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Compiled financial data to comply with budget.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Education
High School Diploma -
Walton High School
Marietta, GA 05.2006 - 05.2006
Skills
Office administration
undefinedSoftware
Word
Quickbooks
Certification
Medical Administration
Timeline
Front Desk Receptionist
Fairfield Inn And Suites Marriott
08.2022 - Current
Store Manager
Ultra Tanning Center & Ultra Tan Ii
04.2021 - 09.2021
Assistant Project Manager
Cassio Pereira
01.2016 - 04.2019
Medical Administration
01-2014
High School Diploma -
Walton High School
05.2006 - 05.2006
Assistant Store Manager
Palm Beach Tan
01.2004 - 01.2010
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