Christina Holmes-Vinson
Lacey,Washington
Overview
12
12
years of professional experience
Work History
Customer Care Representative
City of Columbia
05.2025 - 10.2025
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Assistant Manager
Popshelf
11.2021 - 08.2022
- Led team in executing operational strategies to enhance customer satisfaction and service efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Apparel Associate
Target
08.2018 - 11.2021
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring optimal stock availability for seasonal trends and promotions.
- Collaborated with team members to maintain store organization and visual merchandising standards.
Sales Lead
Charming Charlie
01.2014 - 08.2018
- Assisted in creating engaging presentations for team meetings to improve communication of sales goals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Education
Bachelor's in Broadcast Journalism -
University of South Carolina
Columbia, SC12.2020
Skills
- Customer service
- Money handling
- Team leadership
- Call center experience
- Data entry
- Problem resolution
Timeline
Customer Care Representative
City of Columbia
05.2025 - 10.2025
Assistant Manager
Popshelf
11.2021 - 08.2022
Apparel Associate
Target
08.2018 - 11.2021
Sales Lead
Charming Charlie
01.2014 - 08.2018
Bachelor's in Broadcast Journalism -
University of South Carolina