Christina Horne
Kyle,TX
Summary
Proven Pharmacy Operations Manager with a track record of enhancing profitability and efficiency at Walgreens Pharmacy. Skilled in pharmacy management and exceptional patient relations, I increased sales significantly through innovative promotions. Expert in streamlining operations and leading teams to exceed goals while maintaining the highest standards of patient care and service.
Overview
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Pharmacy
06.2023
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
Store Manager of Operations
Walgreens
09.2022
- Increased sales by Number% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associate Degree - Education
Huston-Tillotson University
Austin, TXHigh School Diploma - All Areas
Crockett High School
Austin, TX05.2002
Skills
- Prescription Verification
- Medication Dispensing
- Pharmaceutical knowledge
- Patient Counseling
- Workflow Optimization
- Pharmacy management
- Drug utilization review
- Pharmacy automation
- Patient Safety
- Drug safety
- Training and mentoring
- Professional ethics
- Operations Management
- Care Monitoring
- Staff Management
- Insurance Billing
- Staff Training
- Employee Management
- Inventory Control
- Quality Assurance
- Medicare and Medicaid process
- Drug Inventory Management
- Policy Enforcement
- Inventory and restocking
- Performance Metrics
- Medication Therapy Management
- Regulatory Compliance
- Regulatory Requirements
- Pharmacy operations management
- Budget Administration
- Immunizations
- Loss prevention management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Patient Education
- Certified in CPR/AED
- Relationship Building
- Employee Supervision
- HIPAA Guidelines
- Task Prioritization
- CPR/AED
- Goal Setting
- Problem Identification
- Professionalism
- Employee Recruitment and Hiring
- Schedule Management
- Employee Performance Evaluations
- Employee Work Scheduling
- Continuous Improvement
- Adaptability
- Patient Relations
- Risk Management
- Records Management
- Professional Demeanor
Certification
Immunizer for the State of Texas
License in Pharmacy thru the State of Texas
Certified in CPR
Certified Pharmacy Technician
Timeline
Pharmacy Operations Manager
Walgreens Pharmacy
06.2023
Store Manager of Operations
Walgreens
09.2022
Associate Degree - Education
Huston-Tillotson University
High School Diploma - All Areas
Crockett High School
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