Christina Lyons
Milford,MA
Summary
Reliable and enthusiastic associate offering experienced life insurance and annuity sales. Adept at prioritizing tasks, maintaining organization, effective communication and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
AAA Life Insurance Co.
01.2025 - Current
- Built strong rapport with patients'' siblings through age-appropriate sibling support programs designed to address the unique challenges faced by this population group.
- Maintained comprehensive records of each patient interaction, supporting evidence-based practice within the child life department.
- Assisted in developing patient-specific goals for coping with hospitalization, promoting positive adjustment to their medical experiences.
- Offered compassionate support during end-of-life situations, providing comfort measures for both patient and family members involved in palliative care decisions.
Life Insurance Agent
Symmetry Financial Group
06.2023 - 06.2024
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Real Estate Agent
Exp Realty
03.2020 - 03.2023
Professional Nanny
Self Employed
07.2019 - 01.2020
- Worked with parents to develop and implement discipline programs to promote positive behavior
- Engaged with children on individual basis to build positive relationships
- Offered positive and nurturing environments to support child social and emotional growth
- Monitored children's play activities to verify safety
Professional Nanny
Self Employed
09.2017 - 07.2019
- Worked with parents to develop and implement discipline programs to promote positive behavior
- Made healthy snacks and meals for two children
- Identified warning signs of emotional and developmental problems in children
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events
- Assisted children with homework assignments and special projects across different subjects to promote academic success
- Supervised children on playground to help develop physical and social skills
- Encouraged children to be understanding of and patient with others
Office Assistant
City Blueprint And Supply Co/
09.2015 - 09.2017
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Customer Service Manager
Thomasville Furniture Industries
06.2012 - 09.2015
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Followed through with client requests to resolve problems.
Customer Service Supervisor
Old Navy
06.2009 - 06.2012
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Critically monitored customer service operations to assess agent performance and provide evaluations and feedback.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Assessed and authenticated customer exchanges, voids and returns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Greeted and helped guests at busy retail store.
Receptionist/Office Administrative Assistant
Enterprise Insurance Inc.
06.2006 - 06.2009
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Childcare Lead Teacher
KinderCare Learning Centers Inc.
07.2003 - 06.2006
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Used classroom observations to create written assessments of student performance.
- Promoted sensory development by providing access to different textures.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Education
High School Diploma -
Wakefield Memorial High School
Wakefield, MA4 2003
Associate of Arts - Liberal Arts And Sciences
North Shore Community College
Danvers, MA4 2007
Skills
- Exceptional organizational skills
- Schedule creation and maintenance
- Billing
- Efficient multi-tasker
- Customer service-oriented
- Detail-oriented
- Self-motivated
- Conflict resolution
- Friendly and likeable
- People-oriented
- Exceptional interpersonal communication
- Tact and sensitivity
- Dependable
- Professional phone etiquette
Certification
Life and Health license
Real Estate license
Timeline
Life Insurance Agent
AAA Life Insurance Co.
01.2025 - Current
Life Insurance Agent
Symmetry Financial Group
06.2023 - 06.2024
Real Estate Agent
Exp Realty
03.2020 - 03.2023
Professional Nanny
Self Employed
07.2019 - 01.2020
Professional Nanny
Self Employed
09.2017 - 07.2019
Office Assistant
City Blueprint And Supply Co/
09.2015 - 09.2017
Customer Service Manager
Thomasville Furniture Industries
06.2012 - 09.2015
Customer Service Supervisor
Old Navy
06.2009 - 06.2012
Receptionist/Office Administrative Assistant
Enterprise Insurance Inc.
06.2006 - 06.2009
Childcare Lead Teacher
KinderCare Learning Centers Inc.
07.2003 - 06.2006
High School Diploma -
Wakefield Memorial High School
Associate of Arts - Liberal Arts And Sciences
North Shore Community College
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