Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christina Horsman RT(R)(M)(BD)

Summary

Knowledgeable healthcare professional with significant background in radiology. Committed to building and managing high-performing teams to regularly surpass expectations. Organizes and maintains smooth department operations.

Overview

27
27
years of professional experience

Work History

Chief Multi Modality Technologist

USRS
04.2022 - Current
  • Performed radiographic imaging procedures according to established protocols.
  • Produced high-quality images for accurate, reliable review and interpretation.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Evaluated all technologists images for technical quality and accuracy.
  • Trained and supervised new radiologic technologists and technicians.
  • Repaired and troubleshot radiologic equipment.
  • Monitored and adjusted imaging equipment for optimal quality standards.
  • Assisted with imaging equipment installation, maintenance and troubleshooting to uphold high-quality services.
  • Preformed and maintained all QC records
  • Assisted in making the the technologist schedule.
  • Assisted in all coaching and counseling as well as yearly employee reviews.

Radiologic Technologist

SJRA
08.2010 - Current
  • Operated radiologic equipment to produce diagnostic images and films.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
  • Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
  • Adhered closely to quality control standards in developing and labeling of diagnostic imaging materials.
  • Produced high-quality images for accurate, reliable review and interpretation in X-Ray, Mammography and Dexa.

Front Desk Receptionist

Booth Radiology
02.2008 - 08.2010
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Resolved patient issues quickly and notified supervisor immediately when problems escalated.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.

Call Center Supervisor

Commerce Bank
12.2004 - 08.2006
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and customer satisfaction.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Collaborated with training team to boost product support and certification training initiatives.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
  • Improved average hold times, resolution rates and satisfaction scores through staff development.

Store Manager

CVS
09.1996 - 12.2004
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate of Applied Science - Allied Health Science

Rowan College At Gloucester County
Sewell, NJ
08.2010

Certificate - Radiology

Cooper University School of Radiology
Camden, NJ
08.2010

College Prep

Cherokee High School
Marlton, NJ
06.1998

Skills

  • Patient Safety and Satisfaction
  • Quality Control Standards
  • Diagnostic Imaging Services
  • Verbal and Written Communication
  • Issue and Conflict Resolution
  • Employee Training
  • Productivity Performance
  • Coaching and Mentoring
  • Scheduling and Coordinating
  • Time Management

Accomplishments

Completed courses at Rowan College:

  • Conflict Resolution 5/22
  • Generational Differences 6/22


Completed ICPME Leadership courses:

  • Improving Patient Care 4/22
  • Effective Communication 5/22
  • Importance of Patient Education 5/22
  • Imaging Safety 10/22


Completed USRS Management Courses:

  • All courses 3/23


Timeline

Chief Multi Modality Technologist

USRS
04.2022 - Current

Radiologic Technologist

SJRA
08.2010 - Current

Front Desk Receptionist

Booth Radiology
02.2008 - 08.2010

Call Center Supervisor

Commerce Bank
12.2004 - 08.2006

Store Manager

CVS
09.1996 - 12.2004

Associate of Applied Science - Allied Health Science

Rowan College At Gloucester County

Certificate - Radiology

Cooper University School of Radiology

College Prep

Cherokee High School

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Christina Horsman RT(R)(M)(BD)