Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Houghton

Granby,MA

Summary

Talented management professional with a natural ability for leading and motivating people to achieve challenging objectives. Effortlessly build team connections, oversee operations and improve policies to maximize the efficiency and performance of each team member. Skilled in training, coaching and mentoring employees to develop every person to their full potential.

Overview

34
34
years of professional experience

Work History

Salon Manager

JCPenney Salon
09.2020 - Current
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Handled employee scheduling and coverage needs during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Evaluated employee performance through close observation and performance rubrics.

District Leader

Ratner Companies
01.2006 - 06.2020
  • Evaluated performance of associates and mentored underperforming employees on ways to improve sales
  • Communicated policy updates to Leaders and Team members, answered questions and managed compliance
  • Forecasted expected demands and created plans to accomplish objectives while maintaining budgets and maximizing employee satisfaction
  • Held 12 Salon Leaders accountable for meeting performance goals
  • Improved performance of individual team members by motivating and training each person
  • Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products and services offered
  • Managed employee performance through disciplining, coaching, and counseling
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
  • Analyzed productivity reports, assisting in managing performance
  • Coordinated resources and schedules to meet targets and achieve sales results
  • Developed and maintained effective working relationships with team members, management, and customers
  • Directed work of Leadership Team focused on serving both Internal and External Guest needs
  • Interviewed, hired, and trained all employees and scheduled work hours
  • Supervised staff, including development of team leaders to improve team management
  • Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
  • Established clear objectives and set effective policies to achieve each target with minimal waste
  • Developed employees to improve their knowledge bases, increase team value and improve leadership potential.
  • Trained new employees on proper protocols and customer service standards
  • Assisted in recruiting, hiring and training of team members
  • Trained and guided team members to maintain high productivity and performance metrics

District Manager

Great Cuts
05.2003 - 01.2006
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Met targets consistently by working hard and with strong attention to detail
  • Collaborated well with team members to carry out daily assignments and achieve team targets
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas
  • Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert knowledge
  • Ordered, organized, and rotated supplies
  • Ordered, organized, and rotated supplies
  • Lead Grand Openings of new salons
  • Conducted physical inventory
  • Trained and developed teams.

Salon Manager

Great Cuts
04.1994 - 05.2003
  • Coordinated and supervised activities of team members to consistently meet customers' needs
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
  • Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
  • Monitored and adjusted staff schedules based on business requirements
  • Resolved problems, provided open communication, and recommended discipline and terminations
  • Optimized business performance with consistent data tracking and analysis of ongoing operations
  • Managed performance of team members, conducted performance appraisals, and managed promotion recommendations
  • Held team members responsible for reaching company objectives and processes
  • Met with prospective clients to present company offerings, discuss products, and showcase service solutions.

Secretary

Marcotte Ford Sales Inc
06.1989 - 06.1996
  • Satisfied customers by delivering speedy and expert service for all Parts Department needs
  • Prepared reports highlighting important information such as warranty claims
  • Guided visitors to staff members and business locations with warm, personable approach
  • Received and routed incoming mail, packages, and deliveries
  • Satisfied customers every day with fast, friendly, and knowledgeable support for parts needs.

Hair Stylist

Great Cuts
03.1993 - 04.1994
  • Ordered, organized, and rotated supplies
  • Provided hair services to guests
  • Recommended and sold professional home haircare products to address Guests hair concerns
  • Opened and closed salon daily and oversaw daily business needs.

Education

Cosmotology -

Kay Harvey La Baron Corporation
West Springfield, MA
10.1991

High School Diploma: College Prep -

Springfield Central High School
Springfield, MA
05.1989

Skills

  • Hiring and training / development
  • Build successful teams
  • Performance reviewing
  • Oversee operations
  • Attention to detail
  • Customer relations
  • Coach and Mentor
  • Problem-solving
  • Facilitation
  • Technical & Soft Skill Training

Timeline

Salon Manager

JCPenney Salon
09.2020 - Current

District Leader

Ratner Companies
01.2006 - 06.2020

District Manager

Great Cuts
05.2003 - 01.2006

Salon Manager

Great Cuts
04.1994 - 05.2003

Hair Stylist

Great Cuts
03.1993 - 04.1994

Secretary

Marcotte Ford Sales Inc
06.1989 - 06.1996

Cosmotology -

Kay Harvey La Baron Corporation

High School Diploma: College Prep -

Springfield Central High School

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Christina Houghton