Christina Houser
Maryville,TN
Summary
An organized, detail-oriented, communicator; able to prioritize effectively to accomplish multiple tasks and stay calm under pressure. A flexible, creative thinker; able to work professionally as an individual or collaborate with a team while recognizing the importance of time management. Being a compassionate college student enthusiastically awaiting the opportunity to apply academic excellence and to gain knowledge hone skills as a counselor. Earnest individual with experience in the human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds, plus passionate about helping others access needed services.
Overview
10
10
years of professional experience
Work History
Ward Clerk
Blount Memorial Hospital
Maryville, TN
12.2022 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Filled out records, staffing sheets and patient documents.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls on 4th floor Neurology and Stroke ward.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management for replenishment.
Public Health Attendant/Special Education Instructional Aide
FAIRFAX COUNTY PUBLIC SCHOOLS
Oakton, VA
08.2018 - 08.2021
- Promoted parent and teacher partnerships and communications to support students' educational goals.
- Monitored student's academic progress, mental health, and sociability through ongoing individual assessments.
- Worked with students one-on-one to boost skills in weak areas and help grasp new concepts.
- Assigned thought-provoking projects, enticing students to find creative solutions to social and emotional issues.
- Advocated for student's rights and sought solutions to suit students' best interest.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Collaborated with teachers to help with classroom and workload management.
- Offered student support through special accommodations, extra assistance, and assessments.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Documented behaviors implemented interventions and treatment results.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
Manager
Baldino's Subs And Salads
Fayetteville, NC
09.2013 - 04.2018
- Maximized performance by monitoring daily activities and mentoring 5 to 7 team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established time frames.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained weekly schedules, and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call outs.
Education
Master of Science - Clinical Mental Health Counseling
University of Phoenix
Tempe, AZ09.2024
Bachelor of Science - General Psychology
University of Phoenix
Tempe, AZ05.2013
Skills
- Multidisciplinary team collaboration
- Detailed Records and Reporting
- Behavioral Intervention Plan understanding
- Verbal and written communication
- Individualized Education Plan understanding
- Crisis Intervention skills
- Customer Satisfaction
- Individualized Care Plans
- Positive Reinforcement Methods
- Identifying Client Goals
- Supportive Counseling Techniques
- Parental Training
- Counseling services
- One-on-one counseling
- Career counseling specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ward Clerk
Blount Memorial Hospital
12.2022 - Current
Public Health Attendant/Special Education Instructional Aide
FAIRFAX COUNTY PUBLIC SCHOOLS
08.2018 - 08.2021
Manager
Baldino's Subs And Salads
09.2013 - 04.2018
Master of Science - Clinical Mental Health Counseling
University of Phoenix
Bachelor of Science - General Psychology
University of Phoenix
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