Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Howard

Rockwall

Summary

I am a versatile and empathetic customer service representative, dedicated to addressing individual customer needs and providing support in both practical and emotional aspects. I am skilled in delivering personalized solutions, actively listening to concerns, and adapting my approach to suit diverse customer needs. With a focus on clear communication, patience, and positive reinforcement, I collaborate effectively with teams to offer exceptional service and ensure customer satisfaction.

Overview

30
30
years of professional experience

Work History

Special Education Teacher

Various School Districts
07.2021 - 01.2025
  • Monitored student progress to adapt instruction and address individual challenges.
  • Established strong relationships with families to support student success.
  • Fostered a supportive learning environment by implementing inclusive classroom practices.
  • Enhanced critical thinking skills with project-based learning opportunities.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Adapted teaching methods and materials to meet students' varying needs.

Wife and Stay-at-Home-Mom

Domestic Operations
08.2002 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Teacher

Osceola County School District
06.1998 - 06.2002
  • Monitored student progress to adapt instruction and address individual challenges.
  • Established strong relationships with families to support student success.
  • Fostered a supportive learning environment by implementing inclusive classroom practices.
  • Enhanced critical thinking skills with project-based learning opportunities.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Adapted teaching methods and materials to meet students' varying needs

Sales Clerk/Customer Service Representative

Family Christian Stores
07.1995 - 06.1998
  • Processed customer transactions at the cash register with accuracy and care.
  • Handled customer complaints and resolved issues to maintain satisfaction.
  • Stocked shelves and ensured products were readily available for customers.
  • Organized merchandise on sales floor to ensure a tidy and welcoming environment.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Opened and closed store by balancing cash registers and receipts.
  • Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
  • Managed inventory of greeting cards to ensure optimal product availability for meeting customer needs.
  • Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
  • Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Arts - Elementary Education

The University of West Florida
Pensacola, FL
12-1997

Associate of Arts - General Studies

Pensacola State College
Pensacola, FL
05-1995

Skills

  • Student Engagement Strategies
  • Development of Individual Education Plans
  • Focused Small Group Teaching
  • Relationship building and Motivating students
  • Effective Parent Communication
  • Trained in CPI (Crisis prevention and intervention)
  • Conflict Resolution Skills
  • Data collection
  • MS office proficient
  • Organizational skills and Attention to detail
  • Time management
  • Collaborative Project Management

Timeline

Special Education Teacher

Various School Districts
07.2021 - 01.2025

Wife and Stay-at-Home-Mom

Domestic Operations
08.2002 - 07.2021

Teacher

Osceola County School District
06.1998 - 06.2002

Sales Clerk/Customer Service Representative

Family Christian Stores
07.1995 - 06.1998

Bachelor of Arts - Elementary Education

The University of West Florida

Associate of Arts - General Studies

Pensacola State College

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Christina Howard