Summary
Overview
Work History
Education
Skills
Timeline
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Christina Huber

Lovingston,VA

Summary

Seasoned Customer Service Representative with over 20 years of experience in delivering outstanding service to customers. Skilled in handling customer inquiries, complaints, and escalations with professionalism and empathy. Known for developing innovative solutions to streamline processes, resulting in improved customer experience. Recognized for achieving a customer resolution through effective problem-solving and collaboration with cross-functional teams. Strong skills in product knowledge, negotiation, and customer retention.

Overview

17
17
years of professional experience

Work History

Food Service Associate

McDonald's Restaurant
Lovingston, VA
11.2023 - Current
  • Provided exceptional customer service, resolving inquiries and handling complaints in a timely and professional manner, resulting in a customer satisfaction rating of 95%
  • Ensuring the safe handling of food as well as quality.
  • Maintained and enforced State- and OSHA-mandated health, sanitation, and safety standards
  • Preserved high principles of customer service during high-volume, fast-paced operations.

Lead Sales Associate

Virginia ABC
Lovingston, VA
08.2022 - Current
  • Consistently exceeded monthly sales goals by utilizing strong product knowledge and persuasive sales techniques.
  • Successfully resolved customer complaints and concerns, ensuring a positive shopping experience and repeat business.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.

Accounting Assistant

Deb's Bookkeeping and Tax Services
Gladys, VA
10.2006 - 09.2019
  • Conducted financial analysis and prepared accurate financial reports; identified cost-saving opportunities, ensured compliance with accounting and tax regulations.
  • Managed accounts payable and accounts receivable processes, including invoice processing, reconciliation, and collections, ensuring timely and accurate payments.
  • Prepared monthly and year-end financial statements, including balance sheets, income statements, and cash flow statements; analyzed financial data to provide insights for decision-making.

Education

High School Diploma -

Amherst County High School
Amherst, VA
06-1996

Skills

  • Excellent written and oral communication skills
  • Detail-oriented
  • Proactive
  • Decision making
  • Conflict resolution
  • Empathy

Timeline

Food Service Associate

McDonald's Restaurant
11.2023 - Current

Lead Sales Associate

Virginia ABC
08.2022 - Current

Accounting Assistant

Deb's Bookkeeping and Tax Services
10.2006 - 09.2019

High School Diploma -

Amherst County High School

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Christina Huber