CHRISTINA HUFF
Tallahassee
Summary
Professional with more than 25 years’ experience in state government related to insurance. Versatile individual with strong management and organizational skills as well as proven success in the areas of project management and process development and improvement.
Experienced government professional prepared for leadership role. Proven track record in policy development, regulatory compliance, and community engagement. Strong focus on team collaboration and adaptability. Known for strategic thinking, effective communication, and commitment to achieving results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office of the Deputy Commissioner of Market Regulation, Financial Administrator
Office of Insurance Regulation (OIR)
12.2023 - Current
- Develop, coordinate, and facilitate special projects and initiatives for Market Regulation; manage the Data Team consisting of two team members within Market Regulation; provide support to the directors.
- Elevated Market Regulation’s formal onboarding experience; encourage an environment for feedback on current processes from team members to promote employee buy-in
- Developed, implemented, and trained team members on improved processes, procedures, and templates relating to the core functions of Market Regulation resulting in formalized, clear guidance and improved productivity, consistency, and accuracy; implemented feedback received from team members
- Developed and implemented a late filer process for OIR’s 50+ data calls to ensure OIR obtains all statutorily required data for OIR to fulfill its regulatory obligations; this streamlined process has resulted in a decrease of the number of non-filers for data reporting and allows OIR to analyze, and make decisions based off of, a complete data set
- Led the Investigation Managers towards coding enhancements that continue to support Market Regulation’s data-driven approach, taking in feedback from team members that utilize the IRFS system for their assignments, resulting in improved quality of data being entered as well as improved efficiency
- Implemented and coordinated Market Regulation’s deployment process and response to the three unprecedented hurricanes in 2024
- Conducted and managed multiple exams for both P&C and L&H Market Regulation units
- Assisted in the strategic planning for PBM exams; collaborated and aided in the development of exam procedures for Florida’s first PBM exams following the passage of SB 1550; opened lines of communications with PBMs and other state regulators in preparation of the exams; 38 exams were called in January 2025
- Sought out new learning opportunities for team members to encourage professional growth
- Obtained the Market Conduct Manager (MCM) certification and the Florida Certified Contract Manager (FCCM) certification
Government Analyst II
Office of the Deputy Commissioner of Property and Casualty
11.2019 - 12.2023
- Developed, coordinated, and facilitated special projects and initiatives for the Deputy Commissioner of Property and Casualty and the Deputy Commissioner of Market Regulation.
- Analyzed, leveraged technology, and recommended program adjustments to implement process improvement and efficiency initiatives; cross-functional leadership in developing and implementing streamlined agency-wide processes including data call responsibilities and reviews, an internal data breach reporting structure, and an application approval process
- Served as interim Investigation Manager in P&C Market Regulation
- Served as the liaison with the National Association of Insurance Commissioners (NAIC) for OIR for over 10 years; coordinated agency participation in, and responses to, NAIC committees and events; monitored and made recommendations regarding the state’s budget; led OIR-host efforts in creating a well-rounded learning experience for an international fellow
Government Analyst II
Office of the Deputy Chief of Staff
04.2018 - 11.2019
- Coordinated special projects and reporting; led training and onboarding efforts as well as staff engagements; served as the NAIC Liaison.
- Served as OIR’s Training and Professional Development Manager; created an OIR training library for agency reference
- Planned, coordinated, and implemented professional development and training program and events, and staff engagement; conceptualized and successfully implemented training opportunities for the OIR team with internal experts and external organizations/agencies including the NAIC, the FHCF, Citizens, and RAA
- Monitored and participated in employee retention and recruitment efforts; created and implemented OIR’s first official internship program and online application
- Successfully led the OIR team in elevating and executing the 2020 OIR Summit
Management Review Specialist
Office of the Commissioner
04.2003 - 03.2018
- Directed the day-to-day operations of the Office of the Commissioner; collaborated with senior management on various workstreams; supervised staff; served as the NAIC liaison.
Administrative Secretary
Bureau of Specialty Insurers
03.1998 - 04.2003
- Served as office manager for the unit and provided administrative support to the Bureau Chief.
Division of Agent and Agency Services, OPS
01.1997 - 03.1998
- Data entry in the licensing section.
Education
Associate in arts degree -
Tallahassee Community College
05.1997
Skills
- Project management
- Communication
- HR knowledge
- Strong organizational skills
- Training
- Strategic planning
- Research
- Event planning
- Data analysis
- Self-starter
- Conceptualize/materialize ideas
- Critical thinking
- Creative thinking
- Team building
- Contract management
- Process development
- People-oriented
- Supervisory and management experience
- Decision making
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
Obtained the Market Conduct Manager (MCM) certification and the Florida Certified Contract Manager (FCCM) certification
Timeline
Office of the Deputy Commissioner of Market Regulation, Financial Administrator
Office of Insurance Regulation (OIR)
12.2023 - Current
Government Analyst II
Office of the Deputy Commissioner of Property and Casualty
11.2019 - 12.2023
Government Analyst II
Office of the Deputy Chief of Staff
04.2018 - 11.2019
Management Review Specialist
Office of the Commissioner
04.2003 - 03.2018
Administrative Secretary
Bureau of Specialty Insurers
03.1998 - 04.2003
Division of Agent and Agency Services, OPS
01.1997 - 03.1998
Associate in arts degree -
Tallahassee Community College
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