Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Training Coordinator
PA Department of Corrections
02.2023 - Current
Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
Collaborated with department managers to design customized training plans aligned with organizational goals.
Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
Conduct orientation for DOC, contract staff, and interns from all our departments to give them the tools to succeed and develop their careers within their corresponding departments.
Clerical Assistant 2
PA Department of Corrections
10.2021 - 02.2023
Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Composed sensitive, confidential reports and documentation.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Contributed to a positive work environment by promoting effective communication among team members.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cosmetologist
Huffman'sHair
04.2003 - 09.2021
Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.