Christina Hull
Arvada,Colorado
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
16
16
years of professional experience
Work History
Dispute Resolution Supervisor
Specialized Loan Servicing
2022.07 - Current
- Maintain customer satisfaction with timely response to inquires, addressing concerns, and finding effective resolutions.
- Ensure all qualified written requests are handled according to RESPA and other Federal and State Regulatory requirements and responses issued are valid and accurate.
- Conduct monthly and yearly performance evaluations for 10-12 staff members identifying areas of improvement and guiding professional development plans.
Loss Mitigation Supervisor
Specialized Loan Servicing
2012.09 - 2022.07
- Provided ongoing training for team members, ensuring consistent application of industry regulations and company policies.
- Increased customer satisfaction by providing personalized support and solutions tailored to individual financial situations.
- Developed strong relationships with borrowers, maintaining open lines of communication and fostering trust throughout the loss mitigation process.
- Managed a team of 12-15 loss mitigation specialists, ensuring adherence to regulatory requirements and company policies.
Call Center Supervisor
Specialized Loan Servicing
2008.03 - 2012.09
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
Education
Associate of Arts -
Arapahoe Community College
Littleton, COSkills
- Leadership Abilities
- Effective Communication
- Customer Service
- Staff Management
- Process Improvement
- Training and Mentoring
Timeline
Dispute Resolution Supervisor
Specialized Loan Servicing
2022.07 - Current
Loss Mitigation Supervisor
Specialized Loan Servicing
2012.09 - 2022.07
Call Center Supervisor
Specialized Loan Servicing
2008.03 - 2012.09
Associate of Arts -
Arapahoe Community College
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