CHRISTINA HULSLANDER
Trumansburg,NY
Overview
12
12
years of professional experience
Work History
Claims Accounting Clerk
Security Mutual Insurance Company
Ithaca, NY
04.2021 - Current
- Set up and assign new claims to the appropriate Claims Examiner in a timely and accurate manner.
- Distribute incoming correspondence and reports to the designated examiner for prompt review and action.
- Adjust loss and loss adjustment expense (LAE) reserves based on direction from examiners.
- Issue loss and LAE payment checks upon receipt of proper approval.
- Prepare, send, and process reinsurance billings in accordance with policy and procedural guidelines.
- Answer incoming calls professionally and route them to the appropriate employee or department.
- Perform daily balancing and deposit of direct bill payments.
- Assist with miscellaneous accounting duties, including reconciliations and data entry.
- Perform other related tasks and support functions as assigned to meet department needs.
Customer Service Associate
Kohls Department Store
Ithaca, NY
10.2013 - 04.2021
- Trained in customer service, with a strong focus on delivering positive customer experiences and resolving issues effectively.
- Balanced cash registers and safe in the cash office; prepared daily bank deposits and handled money ordering with accuracy and accountability.
- Proficient in processing sales, returns, refunds, and credit card payments using various POS systems and related devices.
- Versatile team member with the ability to work across all departments, including shipping, merchandising, and inventory management.
- Assisted with new product merchandising and store organization to enhance customer experience and drive sales.
- Skilled in handling difficult situations with professionalism, resulting in positive resolutions and customer satisfaction.
- Experienced in using store computer systems and sales technology to support efficient operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Charles O’Dickerson High School
Trumansburg, NY09.1997
Some College (No Degree) - Business Management
Tompkins Cortland Community College
Dryden, NYRetail Management -
Fayetteville Technical Community College
Fayetteville, NC01.2000
Skills
- Attention to detail
- Computer skills including Microsoft Office and Excel
- Knowledge of accounting principles
- Confidentiality
- Time Management
- Data processing
- Ability to work with minimal supervision
- Ability to work under pressure and meet deadlines
- Ability to work well as a team
- Strong telephone etiquette
- Administrative support
- Payment processing
Timeline
Claims Accounting Clerk
Security Mutual Insurance Company
04.2021 - Current
Customer Service Associate
Kohls Department Store
10.2013 - 04.2021
High School Diploma -
Charles O’Dickerson High School
Some College (No Degree) - Business Management
Tompkins Cortland Community College
Retail Management -
Fayetteville Technical Community College