Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Humble Pennell

Vancouver

Summary

Dynamic leader with a proven track record at Kids Incorporated Learning Center, excelling in strategic planning and relationship building. Cultivated high-performing teams, enhancing engagement and retention rates. Adept at decision-making, fostering a culture of continuous improvement while managing budgets effectively to ensure financial stability.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Director

Kids Incorporated Learning Center
11.2024 - 05.2025
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Executive Director

Creme De La Creme
05.2023 - 07.2024
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.

Director

Little Tyke Childcare Centers
04.2021 - 04.2023
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.

Operations Manager

Little Blessings Daycare
04.2014 - 04.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Customer Service Representative

I.J Larsen Pumps Inc
04.2015 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Arts - Early Childhood Education

Tarrant Community College
Fort Worth, TX
05-2022

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making

Certification

Directors Certification

Timeline

Director

Kids Incorporated Learning Center
11.2024 - 05.2025

Executive Director

Creme De La Creme
05.2023 - 07.2024

Director

Little Tyke Childcare Centers
04.2021 - 04.2023

Customer Service Representative

I.J Larsen Pumps Inc
04.2015 - 01.2018

Operations Manager

Little Blessings Daycare
04.2014 - 04.2019

Associate of Arts - Early Childhood Education

Tarrant Community College

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Christina Humble Pennell