Christina Israel
Frisco,TX
Summary
Sr. Credit & Collections Analyst with 25 years experience in fast pace advertising sales company. Offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge
Overview
27
27
years of professional experience
Work History
Accounts Receivable Analyst
Life Science Logistics
Coppell, TX
12.2023 - Current
- Performed research into disputed invoices or payments as needed.
- Prepared monthly reports summarizing account activity including aging analysis and outstanding balance summaries.
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
- Assisted with month-end closing procedures such as preparing journal entries for revenue recognition.
- Conducted regular reviews of unapplied cash transactions to ensure proper application of funds.
- Process credit and/or debit memos when needed
- Assisted with customer requests and answered questions to improve satisfaction.
Sr. Credit & Collections Analyst
Altice USA, Former Cablevision Systems
Plano, Texas
10.2021 - 04.2023
- Process credit applications and set up new accounts. Responsible for determination of client limits.
- Responsible for collecting payments for accounts on aging reports. Local aging total could range over $200k and national accounts over 1 million.
- Managed to maintain past due under 3%
- Reconcile customer accounts and provide backup for invoices as required.
- Perform account maintenance regularly and credits and debits when required.
- Prepare customer refunds when requested.
- Researched billing errors and discrepancies to initiate corrective action.
- Established relationships with customers to encourage payment of delinquent accounts.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by assisting in monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cross-trained existing employees to maximize team agility and performance.
- Performed credit limit reviews and credit increase review requests from sales team.
Credit and Collections Analyst
Altice USA, Former Cablevision Systems
Plano, TX
08.2017 - 10.2021
- Process credit applications and set up new accounts.
- Review weekly aging report and conduct document collection efforts on all accounts (includes collection calls and written communications as needed to obtain payment on all overdue accounts).
- Reconcile customer accounts, provide order verification and backup for invoices as required.
- Perform account maintenance regularly and credit and re-bills when required.
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on consistent basis by maintaining aging under 3% past due
Acct. Rep Credit & Collections
Cablevision Systems
Piscataway, NJ
10.1998 - 07.2017
- Reviewed all sales orders for credit approval
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Applied problem-solving skills to resolve disputes and facilitate payments.
- Answered incoming customer calls and questions regarding invoices.
- Examined credit updates and evaluated for credit terms and credit limit increases.
Accounts Receivable Specialist
Cablevision Systems Former TCI/TKR
Warren, NJ
08.1997 - 10.1998
- Handled incoming payments and cash application.
- Prepared and mailed invoices to customers.
- Monthly statement preparation and mailings.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Generated monthly accounts receivable reports to submit for management review.
Education
High School Diploma -
Freeport Area Senior High School
1989
Skills
- General ledger accounting
- Order to cash process
- Complex problem solving
- Strong communication skills
- Expert in customer relations
- Effective time management
- Proficient in credit reports
- Credit Line Establishment
- Accounts Receivable
- Monthly Reconciliations
- Salesforce Software, TIM, Eclipse, Novar, Sage, Excell, Kanban, Tecsys
Timeline
Accounts Receivable Analyst
Life Science Logistics
12.2023 - Current
Sr. Credit & Collections Analyst
Altice USA, Former Cablevision Systems
10.2021 - 04.2023
Credit and Collections Analyst
Altice USA, Former Cablevision Systems
08.2017 - 10.2021
Acct. Rep Credit & Collections
Cablevision Systems
10.1998 - 07.2017
Accounts Receivable Specialist
Cablevision Systems Former TCI/TKR
08.1997 - 10.1998
High School Diploma -
Freeport Area Senior High School
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