Christina Jackson
Brooklyn
Summary
Dynamic and dedicated professional with experience at NYC Department of Education, excelling in behavioral support and special education. Proven ability to enhance student engagement through effective collaboration and individualized instruction. Skilled in classroom supervision and IEP adherence, fostering a positive learning environment that promotes academic success and personal growth.
Overview
10
10
years of professional experience
Work History
Substitute Paraprofessional
NYC Department of Education
09.2016 - 08.2023
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with diverse learning needs through individualized attention.
- Collaborated with educators to maintain a positive and productive classroom environment.
- Adapted instructional materials for various learning styles and abilities.
- Monitored student progress and provided feedback to support academic growth.
- Facilitated small group discussions to enhance student engagement and comprehension.
- Participated in training sessions to develop skills in classroom management techniques.
- Communicated effectively with teachers, parents, and staff to ensure cohesive support for students.
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Collaborated with special education staff to implement appropriate accommodations for students with disabilities, ensuring their success in the classroom.
- Established rapport with students through consistent support and guidance, fostering positive relationships that promoted academic growth.
- Assisted in the development of classroom routines and procedures, reinforcing consistency and predictability for students.
- Encouraged positive peer interactions among students by facilitating group activities that fostered teamwork and collaboration.
- Actively participated in professional development opportunities, staying up-to-date on best practices for paraprofessional educators.
- Implemented differentiated instruction techniques to meet varied learning needs of students within the same classroom environment.
- Assisted lead teachers in creating engaging lesson plans, resulting in increased student comprehension and participation.
- Maintained accurate records of student progress, attendance, and behavior, contributing to efficient communication among school staff and parents.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Served as a liaison between lead teacher and other school staff members, ensuring clear communication regarding student needs across various departments within the school setting.
- Provided support for students with special needs, enabling more inclusive classroom environments.
- Provided feedback to students on assignments, contributing to their academic growth.
- Monitored student progress, identifying areas for further improvement and intervention.
- Facilitated small group tutoring sessions, reinforcing lesson material for better understanding.
- Contributed to clean and organized classroom environment, aiding in effective delivery of daily lessons.
- Collaborated with teachers to develop and implement individualized education plans for students requiring extra support.
- Fostered positive learning atmosphere, applying effective conflict resolution strategies among students.
- Encouraged positive interactions among students, fostering supportive peer network.
- Coordinated with other paraprofessionals to share best practices and strategies for student success.
- Engaged parents in educational process through regular communication about their child's achievements and areas for growth.
- Maintained accurate records of student performance and attendance for teacher review.
- Adapted teaching methods to accommodate diverse learning styles, increasing student participation.
- Monitored student performance and provided feedback to inform instruction.
- Enforced school and class rules to maintain order in classroom.
Customer Service Representative
Sutherland Global Service
04.2013 - 06.2015
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Trained new staff on systems and processes to ensure consistent service delivery.
- Implemented feedback mechanisms to identify areas for service improvement.
- Monitored team performance, providing constructive feedback to boost productivity.
- Analyzed customer feedback data, driving initiatives that enhanced service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Court Reporting
Huntington Junior College
WV08-2013
Certificate - Legal Secretary Certificate
Penn Foster Career School
Scranton, PA09-2005
No Degree - Criminal Justice
John Jay College of Criminal Justice
New York, NY08-2004
Business
Paul Robeson High School
Brooklyn, NY06-1995
Skills
- Behavioral support
- Special education support
- Classroom supervision
- Disability awareness
- Teacher collaboration
- Visual supports
- Classroom support
- Educational support
- Special education
- Student engagement
- Teacher assistance
- Teacher support
- Educational assistance
- IEP adherence
- First aid and CPR
- Behavior management
- Staff collaboration
- Classroom and activity supervision
- Team collaboration
- Organizational skills
- Adaptability and flexibility
Timeline
Substitute Paraprofessional
NYC Department of Education
09.2016 - 08.2023
Customer Service Representative
Sutherland Global Service
04.2013 - 06.2015
No Degree - Court Reporting
Huntington Junior College
Certificate - Legal Secretary Certificate
Penn Foster Career School
No Degree - Criminal Justice
John Jay College of Criminal Justice
Business
Paul Robeson High School
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