Christina Jacobs
Hewitt,NJ
Summary
Dynamic Lead Medical Assistant with extensive experience at Englewood Hospital Medical Center, excelling in patient education and clinical leadership. Proven ability to enhance patient flow and satisfaction through effective scheduling and communication. Skilled in phlebotomy and electronic health records management, fostering a collaborative team environment to ensure optimal patient care.
Proven background in managing clinical tasks and patient care. Demonstrated ability to enhance operational efficiencies and support medical teams in delivering quality healthcare. Skilled in patient communication and medical record management.
Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Overview
8
8
years of professional experience
Work History
Lead Medical Assistant
Englewood Hospital Medical Center
04.2014 - 10.2021
- Assisted healthcare providers with patient examinations and documentation.
- Prepared examination rooms and ensured cleanliness and organization of medical supplies.
- Supported patient intake processes, including collecting histories and vital signs.
- Managed appointment scheduling, improving patient flow and reducing wait times.
- Maintained accurate electronic health records, ensuring data integrity and confidentiality.
- Collaborated with team members to streamline operations in clinical settings.
- Educated patients on treatment plans and medication instructions, enhancing compliance.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
West Milford Highschool
West MilfordCertificate of Technical Studies -
Fortis Institute
Wayne11-2013
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Patient education and counseling
- Scheduling and appointment management
- Staff oversight
- Medical office administration
- Phlebotomy expertise
- Vital signs monitoring
- Critical thinking
- Inventory and supply management
- Electronic health records management
- Team building and supervision
- Professionalism and ethics
- EMR / EHR
- Medical terminology proficiency
- Clinical flow management
- Data entry
- Professional bedside manner
- Appointment setting
- Medical office management
- Inventory management
- Immunization administration
- Laboratory maintenance
Timeline
Lead Medical Assistant
Englewood Hospital Medical Center
04.2014 - 10.2021
West Milford Highschool
Certificate of Technical Studies -
Fortis Institute
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