Christina Jageler
York Haven,United States
Summary
Self-directed and detail-oriented professional with the ability to work on multiple projects by providing solutions to complex problems while maintaining strict confidentiality. A hard working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization.
Overview
7
7
years of professional experience
Work History
Business Development/Onboarding Specialist
Ebersole Insurance- Allstate
Camp Hill, Pa
08.2022 - Current
- Adapted to new software, so that I could run reports and document phone calls for the sales and service teams
- Creating documents and presentations for management
- Taking incoming calls and directing calls to the appropriate department, some calls I can handle as a unlicensed employee- processing payments, gathering information on cars and homes for the sales department if they are not available
- Handling new policies paperwork, welcome calls and online sign ups
- Making cold calls to prospects for P&C lines and Life Insurance
- Running daily reports for claims and cancellations.
Site Manager
Instacart
Mechanicsburg, PA
11.2020 - 07.2022
- Managing a high-performing team including 4 full time Shift Leads and 80+ embedded shoppers across 4 partner locations
- Created a walk-through for Shift Lead hiring in Greenhouse, leading to a more seamless process for applicants and colleagues
- Consistently met or exceeded quality goals, with one of the lowest Incomplete Delivery rates in the region
- Received the highest possible calibration during the 2022 review cycle
- Capitalizing on strong POD Culture by setting up specific slack channels to address business needs, such as creative replacements and cleaning batch completion
- Develop and maintain strong relationships with Wegmans management across Central PA
- Hiring for 4 partner locations for shoppers and shift leads by conducting phone interviews, video interviews.
Shift Lead
Instacart
Mechanicsburg, PA
07.2019 - 11.2020
- Ensured orders were fulfilled accurately and to the highest standard of quality by meeting quality goals and having one of the lowest Incomplete Delivery rates in my POD
- Maintain in-store equipment and staging areas and proactively troubleshoot any issues with service and repair vendors
- Build morale in-store and foster a collaborative, team-oriented work environment
- Utilize existing resources, tools, and team members to quickly identify and solve any shopper, customer, or retailer issues
- Coordinated and directed in-person and remote training sessions
- Created a contest with my shoppers to promote shopper engagement and embodiment of Instacart's core values
- Develop and maintain a strong relationship with the Wegmans Management team in Harrisburg, PA.
Full Service Shopper (Self-Employed)
Instacart
Harrisburg, PA
07.2018 - 07.2019
- Process orders on a timely manner by shopping and delivering groceries to customers
- Took on a special project when Instacart was bringing on Rite Aide as a retail partner
- Processed test orders and help find bugs in the app with the process.
Nanny (Self-Employed)
The Walker Family
Camp Hill, PA
01.2018 - 07.2018
- Prepare Breakfast/Lunch for 2 children
- Run children to Preschool 3 days a week
- Create art pieces for the family
- Playing and entertaining.
Scheduler
MedStaffers
Carlisle, PA
07.2017 - 12.2017
- Create schedules for Healthcare workers in Dauphin County, PA
- Set up replacements for call offs
- On-Call once a month for emergency calls.
Administrative Assistant
MedStaffers
Carlisle, PA
05.2017 - 07.2017
- Front Desk Admin
- Answer phone calls and connect them with the correct staff
- Process background checks for HR
- Create on-boarding packets for new hires
- Schedule meetings for the CEO/CFO.
Education
General Studies -
HACC
Harrisburg, PA06.2020
General Studies -
Clarion University
Clarion, PA12.2001
Skills
- MS Office
- AS400
- FDM4
- People Management
- Time Management
- Problem Solving
- Teamwork
- Zendesk
- Filing
- Jira Tickets
- Greenhouse
Timeline
Business Development/Onboarding Specialist
Ebersole Insurance- Allstate
08.2022 - Current
Site Manager
Instacart
11.2020 - 07.2022
Shift Lead
Instacart
07.2019 - 11.2020
Full Service Shopper (Self-Employed)
Instacart
07.2018 - 07.2019
Nanny (Self-Employed)
The Walker Family
01.2018 - 07.2018
Scheduler
MedStaffers
07.2017 - 12.2017
Administrative Assistant
MedStaffers
05.2017 - 07.2017
General Studies -
HACC
General Studies -
Clarion University
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