Summary
Overview
Work History
Education
Skills
Timeline
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Christina James

Mt Zion,IL

Summary

Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Leasing Manager

The Woods At Millikin
08.2018 - Current
  • Created and submitted daily reports on leasing activities.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Over see maintenance to ensure all work orders are done in a timely manner.
  • Call vendors if needed for any work needed done on property.
  • Collect all invoices for the property.
  • Kept spreadsheet for all apartments that are vacant/occupied.
  • Send nightly reports.
  • Update website with all new information.
  • Schedule move in and move outs.

Insurance Sales Agent

State Farm
10.2016 - 08.2018
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Educated clients on insurance policies and procedures.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Met with customers to provide information about available products and policies.
  • Conducted annual reviews of existing policies to update information.

Senior Pharmacy Technician

Walgreens
08.2006 - 09.2016
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counted, measured and compounded medications following standard procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Collected co-payments or full payments from customers.
  • Set up and modified patient profiles in the system to include current information such as medications and insurance details.
  • Reviewed and verified customer information and insurance provider information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume pharmacy environment.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Counseled customers on medications, appropriate dosage and potential side effects.

Education

High School Diploma -

Stephen Decatur High School
Decatur, IL
05.1993

Skills

  • Serve Customers
  • Key Relationships
  • Administrative Leadership
  • Microsoft Office
  • Coordinate Documents
  • Collect Payments
  • Grounds and Facility Inspection
  • Resident Relations
  • Monthly Fee and Payment Collection
  • Leasing Reports
  • Property Showing
  • Inspect Buildings
  • Tenant Communication Skills
  • Lease Management
  • Office Procedures
  • Property Tours
  • Clerical Skills

Timeline

Leasing Manager

The Woods At Millikin
08.2018 - Current

Insurance Sales Agent

State Farm
10.2016 - 08.2018

Senior Pharmacy Technician

Walgreens
08.2006 - 09.2016

High School Diploma -

Stephen Decatur High School

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Christina James