Christina James
Oak Harbor,WA
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments.
Overview
14
14
years of professional experience
Work History
Operations Executive
Bonaventure Senior Living
Salem , OR
2023.09 - Current
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Oversaw the maintenance of equipment used in the production process.
- Managed the procurement of materials needed for daily operations.
- Managed the BOND process in accordance with Washington Moderate Housing Authority
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Monitored KPIs to evaluate productivity, quality control and other performance metrics.
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
- Performed root cause analysis on issues impacting operational performance and took corrective action accordingly.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Improved operational efficiencies by analyzing issues and implementing project management.
- Managed product deliveries by working closely with logistics team and addressing recurrent roadblocks with new tactics.
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
Operation Specialist
Radiant Senior Living
Portland , OR
2017.08 - 2023.11
- Developed and implemented Marketing plans to increase awareness and result in an increase in professional referrals
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Worked closely with human resources to support employee management and organizational planning.
- Audited company's records to verify compliant policies and procedures.
Executive Director
Bonaventure Senior Living
Salem
2010.06 - 2017.08
- Handle all the administration for a 142 bed Assisted Living and Special Care Community
- Maintained a 90% occupancy average
- Processed all the billing to clients and insurance companies
- Implemented quality metrics to track business needs and lead diverse projects.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Insure that our AR remained less than 1%
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Insure that each department met and followed the requirements listed in the Washington Administrators Code
- Hold bi-monthly staff trainings to insure all staff members are meeting the required training hours to uphold their licenses, and to insure that we are following good practices in all aspects of the business
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
Education
Skills
- Incident Management
- Advertising
- MS Office
- Interviewing
- Time Management
- Safety Practices
- Telephone Etiquette
- Operational Efficiency
- Scheduling Coordination
- Workforce Planning
- Program Evaluation
- Experience in leadership
- Improvement plan knowledge
- Project Management
- Logistics Management
- Human relations
- System Development
- Risk Mitigation
- Business Forecasting
- Planning and coordination
- Materials Estimation
- Scheduling expertise
Hobbies and Interests
Running, gardening, hiking, reading and spending time with my family
References
References available upon request.
Timeline
Operations Executive
Bonaventure Senior Living
2023.09 - Current
Operation Specialist
Radiant Senior Living
2017.08 - 2023.11
Executive Director
Bonaventure Senior Living
2010.06 - 2017.08
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