CHRISTINA JAMES
Carson City
Summary
Accomplished Case Manager with nearly 10 years of experience, including 6 years in Supportive Services for Veteran Families (SSVF). Expertise in Shallow Subsidy and traditional SSVF programs, compliance-driven documentation, and collaborative problem-solving. Dedicated to ethical practices and fostering long-term housing stability for Veteran households.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shallow Subsidy Case Manager
Nation's Finest
09.2023 - Current
- Achieved housing stability for Veteran households through personalized case management services.
- Conducted monthly check-ins to assess housing stability and adjust care plans as needed.
- Ensured compliance with SSVF grant requirements by maintaining accurate documentation and timely case notes.
- Coordinated efforts with landlords and property managers to facilitate housing retention for clients.
- Monitored subsidy eligibility and income changes to ensure lease compliance and stability.
- Collaborated with Program Support Specialists on client enrollments and exit strategies to enhance service delivery.
- Facilitated resource referrals to improve access to support services for Veterans.
- Developed community partnerships to strengthen networks for housing support and veteran assistance.
SSVF Case Manager
Nation’s Finest
09.2022 - Current
- Enhanced housing stability by advocating and planning resource management initiatives.
- Streamlined client eligibility screenings, advocating for crucial community resources acquisition.
- Facilitated partnerships through outreach and collaboration with diverse community agencies.
- Optimized demographic data collection, ensuring secure and organized client profiles.
- Developed clear housing stability plans, outlining actionable goals for clients.
- Improved clinical referrals by accurately recognizing and understanding diagnoses.
SSVF Case Manager
Roads Home
10.2018 - 04.2022
- Improved housing stability for homeless veterans through effective case management services.
- Coordinated comprehensive support services with VA and community resources to address housing barriers.
- Facilitated access to critical resources, enhancing overall quality of life for veteran households.
- Implemented tailored housing stabilization strategies, promoting long-term independence for program participants.
- Collaborated with multidisciplinary teams to ensure holistic support and service integration for clients.
- Developed and maintained strong relationships with local agencies to streamline service delivery for veterans.
- Led outreach efforts to identify and engage homeless veterans in need of support services.
Triage Case Manager
HOPE Cooperative (Formerly TLCS, Inc.)
09.2016 - 10.2018
- Triage Case Managers within the Triage navigator program at Hope Cooperative, also know as TLCS, worked as a part of a multi-disciplinary team to provide and coordinate services and resources for clients. The goal of the case manager at TLCS was to provide referrals, crisis intervention, support and encouragement to enable the client to access and use mental health and other services that prevent hospitalization and incarceration, and permanent housing and mental stability. I specifically worked at Loaves and Fishes location in downtown Sacramento at the only walk-in point to access services for the program. Loaves and Fishes is a Sacramento Hub for homeless services. At that location, it was just myself and a partner conducting crisis intervention and triage services for mental health and substance abuse. The overall goal was to provide rapid services that provided a wholistic approach to meeting their goals and needs.
Field Support Specialist
Maxim Healthcare Services
10.2015 - 10.2016
- Enhanced customer service by embodying company values and competencies.
- Guided candidates through application, hiring, and onboarding processes effectively.
- Facilitated billing, payroll, and medical record management tasks efficiently.
- Sourced qualified professionals for Maxim clients seeking various caregiver roles.
- Conducted background checks and maintained confidentiality of Protected Health Information.
Internship
Eskaton Senior Living
01.2016 - 07.2016
- Implemented diverse enrichment activities enhancing residents' social, physical, mental well-being.
- Documented resident interests contributing to tailored care plans within healthcare center.
- Facilitated successful Swing for Seniors Golf Classic fundraiser, improving event participation.
- Assisted in integrating social programs boosting resident engagement and satisfaction.
- Participated in strategic planning aligning with residents' individualized care requirements.
Internship
Rancho Cordova Adult Day Health Care Center
01.2014 - 07.2015
- Community based Adult Day Health Care Center that promotes the social, emotional, and physical wellbeing of disabled adults and elderly persons, and to serve as liaisons between the existing healthcare system
- The goal of this agency is to decrease hospitalizations and emergency room visits, minimize isolation and depressive episodes and increase mental stimulation
Education
Bachelor Of Science (B.S.) - Human Services
University of Phoenix
California06.2016
Skills
- Collaborates professionally and effectively with sites, staff, and community partners
- Case File Management/data collection/SSVF file auditing
- Highly effective communication with internal and external connections
- Extreme Ownership and accountability
- Work effectively across departments and participates in cross functional group projects
- Purposes improvement ideas for program growth
- Strong critical thinking and problem solving skills
- Strengths-Based Solution-Focused planning
- Shares strategies for time management and organization
- flexible and adaptable to program changes and crisis management
- Mental Health/SUD/AOD Training
- Excellent written and verbal communication skills
Certification
Mental Health Practitioner-Sacramento County, CA
Timeline
Shallow Subsidy Case Manager
Nation's Finest
09.2023 - Current
SSVF Case Manager
Nation’s Finest
09.2022 - Current
SSVF Case Manager
Roads Home
10.2018 - 04.2022
Triage Case Manager
HOPE Cooperative (Formerly TLCS, Inc.)
09.2016 - 10.2018
Internship
Eskaton Senior Living
01.2016 - 07.2016
Field Support Specialist
Maxim Healthcare Services
10.2015 - 10.2016
Internship
Rancho Cordova Adult Day Health Care Center
01.2014 - 07.2015
Bachelor Of Science (B.S.) - Human Services
University of Phoenix