Summary
Overview
Work History
Education
Skills
Certification
Timeline
Courses
Generic

Christina Jandreau

Summary

Workers’ Compensation Adjuster with extensive expertise managing complex claims across multiple states, leveraging in-depth regulatory knowledge. Over 8 years of experience in client management, problem-solving, and team collaboration. Known for delivering high-quality service and tailored solutions, demonstrating strong leadership and a commitment to client satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Resolution Manager

Gallagher Bassett
08.2024 - Current
  • Manage a caseload of 150-160 lost time and litigated claims, ensuring timely investigation, reserving, and resolution.
  • Conduct thorough coverage analysis, determine compensability, and develop case strategies to minimize exposure.
  • Collaborate with attorneys, employers, physicians, and field nurses to drive favorable outcomes.
  • Attend mediations and negotiate settlements.
  • Maintain compliance with jurisdictional requirements and company service standards.

Workers’ Compensation Adjuster

Sedgwick
01.2022 - Current
  • Manage a portfolio of 15-20 clients, overseeing 150-200 claims across multiple states.
  • Handle complex workers’ compensation cases in MA, CT, NH, RI, and VT with state-specific expertise.
  • Conduct thorough investigations and documentation, ensuring compliance with state regulations.
  • Deliver measurable results through efficient claim management and client support.

Intermediate Client Service Representative

Bank of New York Mellon
01.2017 - 01.2022
  • Resolved customer and internal issues daily, ensuring high-quality service and client satisfaction.
  • Collaborated with team to enhance efficiency, leading to improved customer service outcomes.
  • Monitored account activities, including setup, settlement, wire transfers, and daily transactions.

Consumer Loan Servicing Supervisor

Berkshire Bank
01.2016 - 01.2017
  • Supervised and trained a team of 8-10 Consumer Loan Servicing Representatives, enhancing team efficiency.
  • Set and monitored performance goals and deadlines, achieving consistent productivity improvements.
  • Prepared and implemented detailed quarterly and monthly loan reports, maintaining balanced general ledgers.
  • Provided feedback and growth opportunities, fostering a supportive and collaborative team environment.

Consumer Loan Servicing Representative

Berkshire Bank
01.2014 - 01.2016
  • Excellent loan preparation, review and documentation.
  • Resolved customer inquiries, billing questions and payment extension / service requests; handled customer concerns and escalations.
  • Balanced ledgers, processed lending related payments, disbursements, and payoffs while ensuring these procedures were compliant with internal policies, as well as regulatory guidelines.

Education

Associate of Science - Business Administration

Onondaga Community College
Syracuse, NY
12-2011

Skills

  • Problem-solving
  • Customer service
  • Team collaboration
  • Time management
  • Attention to detail
  • Supervision
  • Training
  • Quality Assurance
  • Client Management
  • Risk Assessment
  • Critical Thinking
  • Presentation
  • Time Management
  • Detail-Oriented
  • Claims reviewing
  • Strategic thinking

Certification

  • New York
  • Vermont

Timeline

Senior Resolution Manager

Gallagher Bassett
08.2024 - Current

Workers’ Compensation Adjuster

Sedgwick
01.2022 - Current

Intermediate Client Service Representative

Bank of New York Mellon
01.2017 - 01.2022

Consumer Loan Servicing Supervisor

Berkshire Bank
01.2016 - 01.2017

Consumer Loan Servicing Representative

Berkshire Bank
01.2014 - 01.2016

Associate of Science - Business Administration

Onondaga Community College

Courses

  • Industry Advancement Program (IAP), 2022 - Present
  • Sedgwick

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