Christina Jebailat
Summary
Distinguished by a proven track record at The YMCA, I excel in fostering team communication and managing schedules efficiently. My background includes enhancing customer satisfaction, mentoring youth, and applying Microsoft Office skills to streamline operations. Demonstrating strong teamwork and emergency response capabilities, I consistently achieve significant improvements in service delivery and team coordination. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Staff Member
Mel-O-Cream Donuts
06.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Hostess
Osaka
03.2024 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
Summer Camp Assistant Site Coordinator
The YMCA
06.2023 - 08.2023
- Proved I was responsible and reliable enough for this position at 17 when it is usually given to workers 18+
- Led groups of children safely through variety of camp activities.
- Enhanced camper experiences by organizing fun and engaging activities tailored to their interests.
- Served as a mentor and role model for younger campers, inspiring them to pursue personal growth and development opportunities.
- Ensured proper set-up of activity spaces before sessions began each day by arriving early on-site regularly.
- Maintained clean, organized, and safe physical environment both indoors and outside.
- Cared for personal and health needs of disabled campers.
- Built strong relationships with parents, providing regular updates and ensuring peace of mind.
Fine Dining Hostess
Maldaner's Restaurant And Catering Since 1884
03.2023 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Developed strong relationships with regular patrons
- Supported fellow team members whenever necessary— serving, bussing tables, and offering assistance— to guarantee a seamless dining experience for patrons.
- Managed cash transactions accurately while processing payments for completed dining experiences.
Group Leader
The YMCA
01.2022 - 01.2023
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Worked at multiple schools and summer camps
- Trained new team members by relaying information on company procedures and safety requirements.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Assisted students with homework issues and helped to incorporate positive study skills.
Education
Associate of Applied Science - Early Childhood Education
Lincoln Land Community College
Springfield, IL12.2026
GED -
Lincoln Land Community College
Springfield, IL01.2022
Skills
- Strong teamwork
- Customer service understanding
- Patience and understanding
- CPR training
- Hygiene and Cleanliness
- Activity Planning
- Schedule Management
- Team Communication
- Emergency response techniques
- Confidentiality Compliance
- Microsoft Office
- Telephone Etiquette
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Arabic
Limited Working
Spanish
Limited Working
Timeline
Staff Member
Mel-O-Cream Donuts
06.2024 - Current
Hostess
Osaka
03.2024 - 06.2024
Summer Camp Assistant Site Coordinator
The YMCA
06.2023 - 08.2023
Fine Dining Hostess
Maldaner's Restaurant And Catering Since 1884
03.2023 - 06.2023
Group Leader
The YMCA
01.2022 - 01.2023
- Basic Life Support (BLS) Certification - American Heart Association.
Associate of Applied Science - Early Childhood Education
Lincoln Land Community College
GED -
Lincoln Land Community College
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