Christina Jennings
Gardena,CA
Summary
Warehouse leader with a background in logistics, freight handling, and customer issue resolution. Oversees daily warehouse operations, trains staff, supports hiring and onboarding, and keeps dock, storage, and staging areas safe and compliant. Focuses on accurate fulfillment, smoother workflows, and stronger service results.
Overview
19
19
years of professional experience
Work History
Warehouse Manager
AIT Worldwide Logistics
Torrance, California
08.2023 - Current
- Managed daily warehouse operations for AIT Worldwide Logistics, including freight and inventory movement.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Trained team members on warehouse processes and equipment use.
- Improved productivity through cross-training and thorough training for current employees and new hires.
- Developed and implemented workflow improvements that streamlined operations and enhanced overall productivity.
- Organized warehouse layout to maximize stock space and ensure efficient access in high-traffic zones.
- Completed order fulfillment accurately and on schedule.
- Worked with operations, dispatch, and customer service teams to resolve warehouse issues.
- Resolved customer complaints about product quality and delivery issues, contributing to improved customer satisfaction.
- Assisted with recruiting, hiring, onboarding, and management of warehouse personnel.
- Prioritized and organized tasks to meet service goals efficiently.
- Stayed current on safety regulations and maintained compliance at all times.
- Collaborated with team members to meet project objectives and deadlines.
- Assessed customer needs to provide tailored solutions.
LAX Warehouse Manager
DHL Global FORWARDING
09.2018 - 01.2023
- Coordinated air export/import handling operations and local PU&D truck services, managing 94 union employees and 12 supervisors while implementing policies and monitoring expenses. Resolved customer complaints and identified gaps, creating action plans and training programs. Ensured compliance with U.S. Government agencies' policies and company SOPs, facilitating weekly meetings with management to enhance communication.
- Oversaw daily warehouse operations to ensure efficient freight and storage workflows. for DHL Global Forwarding freight and storage workflows.
- Facilitated shipping logistics to streamline delivery processes., receiving, and dock schedules across daily logistics activities.
- Supervised warehouse staff and assigned tasks for safe material handling.
- Strengthened relationships with local Union chapter stewards and management to enhance collaboration, driving improvements in productivity and quality. Partnered with cross-functional teams to identify and reduce waste in the facility.
Cargo Terminal Manager
Alliance Ground International
Los Angeles, California
07.2015 - 08.2021
- • Coordinated air export and import operations, ensuring compliance with regulations and enhancing operational flow.
- • Enforced safety, security, and FAA compliance, trained employees on SOPs and equipment use, and resolved flight delays and service issues promptly.
- • Implemented strategies to improve efficiency across all departments while reducing costs.
- • Guided subordinate staff on policy use, tracked expenses, addressed customer complaints, and developed action plans to resolve service failures.
- • Kept costs activities aligned with revenue trends and prepared plans for volume increases and decreases.
- • Developed safety protocols to support OSHA compliance and company policies.
- • Provided exceptional customer service during face-to-face and phone interactions. during face-to-face and phone interactions.
- • Assisted customers with requests to enhance their satisfaction and support. and answered questions to improve satisfaction.
Customs and Border Protection Officer
American Samoa Customs
Pago Pago , AS
04.2007 - 10.2012
- Stopped illegal trafficking of people, narcotics, and contraband into U.S. territory.
- Detected and prevented terrorists and illegal firearms from entering U.S. territory of American Samoa.
- Enforced Customs and Border Protection regulations across port checkpoints.
- Enforced customs, immigration, and agricultural laws and regulations at ports of entry and preclearance locations.
- Inspected arriving and departing passengers, cargo, and baggage for prohibited or restricted items.
- Questioned passengers and shippers about declarations, travel details, and import information.
- Reviewed passports, permits, manifests, and supporting entry documents.
- Verified merchandise against invoices, ensuring compliance by directing customers to pay duties on undeclared items.
- Carried out enforcement duties and corrected noncompliance among customers and freight forwarders.
- Held prohibited items and referred violations for further investigation.
- Worked with port staff, police, and federal partners on border cases.
- Investigated complaints from citizens regarding immigration violations and smuggling activity.
- Supported investigations of immigration violations and smuggling activity.
- Documented and reported observed criminal activity to appropriate law enforcement agencies, facilitating further investigation.
- Reported illegal transport to local and federal authorities and assisted with investigations supporting prosecutorial efforts.
Education
BA- Degree - Criminal of Justice/Public Relations
Ashford University
06-2015
Skills
- Inventory management
- Logistics optimization
- Supply chain management
- Process improvement
- Quality assurance
- Compliance management
- KPI achievement
- Microsoft Office proficiency
- Time management
- Decision making
- Problem solving
- Team collaboration
- Effective communication
- Safety compliance
- Customer relationship management
Timeline
Warehouse Manager
AIT Worldwide Logistics
08.2023 - Current
LAX Warehouse Manager
DHL Global FORWARDING
09.2018 - 01.2023
Cargo Terminal Manager
Alliance Ground International
07.2015 - 08.2021
Customs and Border Protection Officer
American Samoa Customs
04.2007 - 10.2012
BA- Degree - Criminal of Justice/Public Relations
Ashford University