Christina Jimenez
Memphis,TN
Summary
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Motivated Housekeeper with [Number] years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Skilled [Job Title] with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Lead Environmental Services Housekeeper
Crothall Services Group
03.2022 - Current
- Enhanced cleanliness and safety standards by implementing effective housekeeping policies and procedures.
- Streamlined workflow efficiency by creating schedules for staff assignments and resource allocation.
- Boosted team morale and productivity through clear communication, training sessions, and performance evaluations.
- Managed inventory control measures, ensuring adequate stock of cleaning supplies and equipment while minimizing waste.
- Conducted regular quality inspections to ensure adherence to established environmental services standards and protocols.
- Monitored staff performance closely and provided constructive feedback to encourage continuous improvement.
- Reduced cross-contamination risks by adhering to strict sanitation guidelines during cleaning processes.
- Optimized cleaning schedules for maximum effectiveness, allowing for minimal disruption to facility operations.
- Upheld regulatory compliance within the department by staying current on industry best practices and local/state/federal regulations.
- Developed emergency response plans for housekeeping personnel, ensuring preparedness during unexpected situations or crises.
Housekeeper Aide
Foodservice Group
03.2021 - 03.2022
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Maintained high standards of cleanliness, contributing to an overall positive guest experience at the establishment.
- Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
- Supported adherence to safety regulations by using appropriate chemicals and equipment during cleaning processes.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Collaborated with maintenance teams on any repairs or upkeep needed within guest rooms or common areas, promoting a well-maintained property appearance.
- Contributed to a welcoming atmosphere by providing friendly interactions with guests as they encountered housekeeping staff throughout the property.
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
- Provided exceptional support to fellow team members during peak times or when additional assistance was required, promoting a cohesive work environment.
Laundry Attendant
Healthcare Services Group
03.2021 - 03.2022
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Assisted in reducing energy consumption by implementing eco-friendly washing and drying techniques.
- Increased linen longevity with proper handling, folding, and storage procedures.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
Laundry Attendant
DO-Duds Laundry
08.2008 - 03.2021
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Minimized garment shrinkage or color bleeding by strictly adhering to recommended wash settings and temperatures.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Reduced turnaround time for guest laundry requests by prioritizing urgent orders and effectively managing workload.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Examined dried clothes to identify stains, tears and issues.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [Number] pieces per shift for large $[Amount] revenue-producing business.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Used hydraulic and steam devices to remove wrinkles from garments.
- Operated machines correctly by following machine instructions and safety regulations.
- Assisted with unloading and loading customer laundry items.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Cleaned machine filters and lubricated equipment.
- Observed and adjusted machine cycle times, achieving quality results.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Delivered superior customer service by responding to inquiries and complaints.
- Tested machines and made minor adjustments, keeping equipment functional.
- Used special fabric treatments, borax, and [Type] cleaner to remove stains.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Supported fellow staff members with delivery and pickup of customer orders.
Housekeeper
National Healthcare Corporation, Nhc
09.2003 - 06.2008
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
Housekeeper
Hickory House Inn
05.1999 - 03.2003
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
Education
High School Diploma -
Clearwater High School
Piedmont, MO05.1998
Skills
- Inventory management
- Interpersonal skills
- Continuous improvement
- Hazardous waste management
- Customer service
- Problem-solving abilities
- Team leadership
- Computer literacy
- Attention to detail
- Staff training
- Sanitation protocols
- Cleaning Bathrooms
- Folding Clean Laundry
- Window Cleaning
- Dusting Furniture
- Sorting and Washing Laundry
- Vacuuming and Sweeping
- Guest Relations
- Inter-Department Collaboration
Timeline
Lead Environmental Services Housekeeper
Crothall Services Group
03.2022 - Current
Housekeeper Aide
Foodservice Group
03.2021 - 03.2022
Laundry Attendant
Healthcare Services Group
03.2021 - 03.2022
Laundry Attendant
DO-Duds Laundry
08.2008 - 03.2021
Housekeeper
National Healthcare Corporation, Nhc
09.2003 - 06.2008
Housekeeper
Hickory House Inn
05.1999 - 03.2003
High School Diploma -
Clearwater High School