Christina J Leonard
Round Rock,TX
Summary
Dynamic professional with a proven track record at Houston Bounce and Turn Hair Studio, excelling in customer service and critical thinking. Elevated customer loyalty through personalized solutions and strategic engagement, enhancing brand representation. Skilled in CRM and conflict resolution, achieving high customer satisfaction rates. Demonstrated leadership by mentoring new hires, significantly improving team performance.
Overview
11
11
years of professional experience
Work History
Receptionist
Super Cuts Salon
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Salon Manager
Houston Bounce and Turn Hair Studio
02.2016 - 08.2023
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Customer Service Representative
Houston Bounce and Turn Hair Studio
01.2014 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Applied Arts And Science - Clinical Socialwork
Lone Star College
Houston, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Order processing
- Administrative support
- Data collection
- Customer relationship management (CRM)
- De-escalation techniques
- Clerical support
- Product sales
- Recordkeeping strengths
- Account updating
- Service standard compliance
- Brand representation
Timeline
Receptionist
Super Cuts Salon
03.2024 - Current
Salon Manager
Houston Bounce and Turn Hair Studio
02.2016 - 08.2023
Customer Service Representative
Houston Bounce and Turn Hair Studio
01.2014 - 02.2016
Bachelor Of Applied Arts And Science - Clinical Socialwork
Lone Star College
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