Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Johansen

Provo,UT

Summary

Seasoned Apparel Team Lead known for high productivity levels and efficient task completion. Specialized skills include inventory management, visual merchandising, and team coordination. Excel in communication, leadership, and problem-solving to enhance team performance and meet company goals. Seasoned Apparel Team Lead with demonstrated background in fashion retail. Possess strong leadership abilities, having overseen and motivated teams toward reaching sales goals and maintaining high customer satisfaction levels. Known for ability to implement effective merchandising strategies, resulting in visually appealing store displays that attract customers and increase sales. Recognized for improving operational efficiency by streamlining processes and implementing best practices in inventory management.

Overview

10
10
years of professional experience

Work History

Apparel Team Lead

Walmart
Lindon, UT
02.2021 - Current
  • Checked store displays to maintain correct amount of merchandise.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Assigned tasks to staff members based on their strengths and abilities.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Developed a daily plan for the apparel department to ensure objectives were met efficiently.
  • Maintained records related to sales for store management.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ensured compliance with company policies and procedures related to safety, security, and attendance.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled returns and exchanges according to company policies.
  • Coordinated with other departments such as marketing or finance when necessary.
  • Maintained accurate inventory records and conducted regular stock counts.
  • Greeted customers to determine wants or needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Responded quickly to changing business needs while maintaining high standards of customer service.
  • Monitored the performance of all apparel associates, including coaching and training.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Ordered supplies needed for the department on a regular basis.
  • Participated in recruiting activities such as interviewing prospective candidates.
  • Resolved customer complaints regarding product quality or service in a timely manner.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Trained new employees on company policies, procedures and product knowledge.
  • Described merchandise and explained use, operation and care.
  • Conducted weekly meetings with apparel associates to review goals, objectives, and performance metrics.
  • Evaluated performance of team members and suggested methods to improve individual productivity.
  • Analyzed sales data from previous weeks and months in order to forecast future demand trends.
  • Trained new employees in store operations, customer service techniques, and product knowledge.
  • Provided leadership and direction to a team of 10 apparel associates.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered store and merchandise questions and led customers to wanted items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Sales Associate

Walmart
Lindon , Utah
08.2014 - Current
  • Organized stockroom shelves according to size, color or style.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Greeted customers and provided exceptional customer service.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Provided accurate information about products, prices and services.
  • Processed credit card transactions quickly and securely.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Used technology resources to assist customers in locating and selecting items.
  • Handled customer complaints in a professional manner.
  • Collected payments and provided accurate change.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Handled returns and exchanges according to company policies.
  • Processed transactions using a point-of-sale system.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Worked with fellow sales team members to achieve group targets.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Computed purchases and received and processed cash or credit payment.
  • Answered incoming telephone calls to provide store, products and services information.
  • Described merchandise and explained use, operation and care.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Team Lead Entertainment

Walmart
Lindon, Utah
08.2023 - 01.2024
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Trained new staff in relevant processes and procedures.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Ensured compliance with company policies and procedures throughout the team.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained positive working relationship with fellow staff and management.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Implemented strategic plans to enhance team performance and productivity.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Delegated tasks appropriately according to individual skill sets.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained daily inventory to facilitate successful material distribution.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Monitored team progress and enforced deadlines.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Maintained accurate records of employee attendance and task completion times.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Identified opportunities for process improvements, implementing changes when required.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed routine maintenance and repair.

Digtal Shopper Exceptions

Walmart
Lindon, Utah
09.2020 - 02.2021
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Department Manager Homelines

Walmart
Lindon, Utah
02.2015 - 09.2020
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Produced thorough, accurate and timely reports of project activities.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coordinated cross-departmental initiatives to improve overall business performance.
  • Recruited and trained new employees to meet job requirements.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Delegated work to staff, setting priorities and goals.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Worked closely with sales associates to complete tasks.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

Bachelor of Science - Business Management and Human Resources

Southern New Hampshire University
Hooksett, NH

Skills

  • Brand awareness
  • Fashion trend analysis
  • Store operations
  • Manage inventory
  • Team building
  • Sales techniques
  • Accountability
  • Team Player
  • Friendly and helpful
  • Team supervision
  • Time management abilities
  • Continuous improvement
  • Creative thinking
  • Retail Sales Experience
  • Team collaboration
  • Problem-solving
  • Task prioritization
  • Goal driven
  • Multitasking
  • Engaging with diverse customers
  • Teamwork and collaboration
  • Computer proficiency and Microsoft office
  • Documentation and reporting
  • Sales training
  • POS software
  • Reliability
  • Telephone etiquette
  • Passionate
  • Delegator
  • Retail metrics and goals
  • Relationship building
  • Multitasking Abilities
  • Active listening
  • Sales floor organization
  • Analytical thinking

References

References available upon request.

Timeline

Team Lead Entertainment

Walmart
08.2023 - 01.2024

Apparel Team Lead

Walmart
02.2021 - Current

Digtal Shopper Exceptions

Walmart
09.2020 - 02.2021

Department Manager Homelines

Walmart
02.2015 - 09.2020

Sales Associate

Walmart
08.2014 - Current

Bachelor of Science - Business Management and Human Resources

Southern New Hampshire University

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Christina Johansen