Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

CHRISTINA JOHNSON

Forney,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

15
15
years of professional experience

Work History

Learning Ambassador

Amazon.com Services
Irving, TX
02.2022 - 02.2024
  • Participated in training sessions related to eLearning tools and techniques.
  • Communicated regularly with instructors regarding any changes or updates required in course content.
  • Collaborated with faculty members to identify areas of improvement in the curriculum design.
  • Analyzed student performance data to recommend strategies for improving learning outcomes.
  • Provided guidance to students on how to navigate the Learning Management System.
  • Assessed learners' needs through surveys, interviews, focus groups.
  • Assisted faculty in creating course materials and activities that support learning objectives.
  • Conducted one-on-one or group tutorials for students who needed extra help with assignments.
  • Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
  • Monitored student progress throughout the semester, providing feedback as needed.
  • Facilitated virtual classroom discussions on various topics related to the course content.
  • Reviewed existing policies and procedures related to academic integrity and plagiarism.
  • Provided technical assistance to students experiencing difficulties accessing their accounts or submitting assignments online.

Bilingual Assistant Manager

Smokehouse BBQ
Wills Point, TX
08.2013 - 10.2016
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Resolved conflicts between team members in an effective manner.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Reviewed incoming communications to determine necessary action or response.
  • Translated emails received from customers into English for further processing within the organization.

Screen Printer

Atlas Golf, Inc.
Wills Point, TX
05.2009 - 11.2012
  • Ensured that production deadlines were met while maintaining quality standards.
  • Assisted in the setup of screen printing presses for various projects.
  • Verified accuracy of artwork before printing began by comparing it against original design file.
  • Inspected finished products for any imperfections or defects.
  • Troubleshot problems as they arose during production runs.
  • Prepared screens with proper mesh count, stencils, and emulsions.
  • Kept track of daily orders and shipments.
  • Cleaned screens with solvents and power washers to ensure quality prints.
  • Tracked and organized warehouse inventory and accepted and stocked paper and supplies for shipments.
  • Worked with clients to design custom prints including images and color.
  • Recorded details of each job including quantity produced, material used.
  • Monitored temperature settings on heat-set ovens for curing plastisol inks.
  • Mixed ink for correct color viscosity and tested mixes for temperature.
  • Maintained inventory of all necessary supplies and equipment.
  • Calibrated registration marks on press bed to ensure accurate alignment of colors on prints.
  • Operated flash dryers to cure inks after each color application.
  • Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
  • Inspected and repaired printing and design equipment.
  • Processed [Number] orders daily and managed production and shipment systems.
  • Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
  • Developed new techniques to improve efficiency and productivity of workflow processes.
  • Adjusted tension settings on press according to job specifications.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Conferred with co-workers to gather information about order details, processing plans and problems.
  • Inspected machinery to determine adjustments and repairs.
  • Adjusted temperature controls of ovens and other heating equipment.

Education

High School Diploma -

Wills Point High School
Wills Point, TX
05-2008

Skills

  • Peer Mentoring
  • Adaptive Learning
  • Online Learning Platforms
  • Elementary Education

Languages

Spanish
Professional
English
Full Professional

References

References available upon request.

Timeline

Learning Ambassador

Amazon.com Services
02.2022 - 02.2024

Bilingual Assistant Manager

Smokehouse BBQ
08.2013 - 10.2016

Screen Printer

Atlas Golf, Inc.
05.2009 - 11.2012

High School Diploma -

Wills Point High School

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CHRISTINA JOHNSON