Christina Johnson
Macon,GA
Summary
Dedicated individual with demonstrated experience training animals in basic obedience and behavior management. Skilled in developing strong relationships and providing animals with best care possible. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
28
28
years of professional experience
Work History
Service Dog Trainer
Self-employeed
10.2008 - Current
- Mentored new trainers in industry best practices and effective communication with clients, leading to a higher retention rate of staff members.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Collaborated with other professionals in the field to discuss emerging trends in canine behaviorism and incorporate them into existing curricula when appropriate.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Developed specialized training programs for various types of service dogs, including mobility assistance, seizure response, and diabetic alert dogs.
- Advised owners about planned animal purchases or adoptions and potential behavioral needs.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Kept animals stimulated with variety of enrichment activities.
- Maintained clean training arena for group classes.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed animals closely to understand individual needs and behaviors.
- Fostered a strong network among clientele through regular check-ins and an annual reunion event, creating lifelong connections between handlers who share similar experiences.
- Improved client satisfaction by providing consistent communication on the progress of their service dog''s training.
- Created innovative ways to teach animals new behaviors and tricks.
- Provided ongoing support to clients post-certification through follow-up consultations, ensuring long-term success between handler and service dog teams.
Department Manager
Hobby Lobby
09.2017 - 01.2024
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Cashier Team Lead
Bass Pro Shops
08.2016 - 08.2017
- Streamlined cashier operations for improved productivity and reduced wait times.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Set up new sales displays each week with fresh merchandise.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Store Manager
Suncoast
09.2002 - 04.2009
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Department Manager
Media Play
08.1996 - 09.2002
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Associate of Applied Science - Marketing
Central Georgia Technical College
Macon, GA05.2014
Skills
- Private training sessions
- Training Equipment Proficiency
- Record Keeping Abilities
- Animal Behavior Assessment
- Task-specific Training
- Puppy classes
- Negative reinforcement
- Clicker training expertise
Timeline
Department Manager
Hobby Lobby
09.2017 - 01.2024
Cashier Team Lead
Bass Pro Shops
08.2016 - 08.2017
Service Dog Trainer
Self-employeed
10.2008 - Current
Store Manager
Suncoast
09.2002 - 04.2009
Department Manager
Media Play
08.1996 - 09.2002
Associate of Applied Science - Marketing
Central Georgia Technical College